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Tourist
Posts: 5
Accepted Solution

GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!

Hi can anyone help please.  GoPro has been working fine and imports successfully but not for a specific day and would really like too get the data off. I can view the content on the device, but cannot view when i plug the device into my PC or try to use the GoPro / Quik apps.

 

Have tried the following:

 

1. Go Pro app - no new content found

2. Connecting direct to PC - unable to see the new content only older content and test photos and videos

3. Tried putting the SD card in a reader and put into PC - same problem

4. Contacted GoPro and they have sent me a replacement Hero 6.  Caan still see the media on the device but cannot import.

5. Re-installed apps, ensured latest software on GoPro

 

Any guidance would be much appreciated.

 

Thanks

 

Mike


Accepted Solutions
Explorer
Posts: 11,802

Re: GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!

Glad you found them!

It probably already did. Check in your Pictures folder, but look for a sub folder with the 2016 date.

If you can't find it, I suggest you just make a new sub-folder under Pictures>GoPro (wherever Quik is importing now) and copy your files over to it. In Quik you can have it scan for new media. It should find it (but the media will appear bear the bottom because if the older date. You can choose recently uploaded and it should appear).

View solution in original post


All Replies
Explorer
Posts: 11,802

Re: GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!

When you are inserting the SD card in the computer, what program are you using to locate the media? Do you see .lrv files for the date in question?
Tourist
Posts: 5

Re: GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!


@danielr15 wrote:
When you are inserting the SD card in the computer, what program are you using to locate the media? Do you see .lrv files for the date in question?

Hi danielr15, I'm using file explorer in Windows 10.  I can see .LRV files but not for the date in question

Explorer
Posts: 11,802

Re: GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!

hmmm. .lrv files are the low resolution video files used to display video in the camera. Is it possible that the camera date was off on the date in question and so the media is showing in a different folder in your pictures/GoPro folder? If you imported using Quik, be sure to look for folders with old dates (2016, 2017,...). You can also sort the media by date on the SD card in Explorer and see if there are files with dates that don't match up to when you were recording.
Tourist
Posts: 5

Re: GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!

That's what is soo confusing. I can view the content and thee date stamp on thee GoPro itself, I'm just unable to import that specific day
Explorer
Posts: 11,802

Re: GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!

Very weird. There must be a file containing the data with that time stamp on the card...

When viewing in Explorer, is "Hidden Files" checked?

In the header row of Explorer (in detail view) include date created (date modified should be the default).
Tourist
Posts: 5

Re: GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!


@danielr15 wrote:
Very weird. There must be a file containing the data with that time stamp on the card...

When viewing in Explorer, is "Hidden Files" checked?

In the header row of Explorer (in detail view) include date created (date modified should be the default).

You are right, thanks ! I've found the files on the SD card, they have a date stamp of 2016 for some reason.  Is there any way I can get the GoPro app to pick them up and import them?

Explorer
Posts: 11,802

Re: GoPro Hero 6 Black. Unable to import photos and videos from one specific day. Help Please!

Glad you found them!

It probably already did. Check in your Pictures folder, but look for a sub folder with the 2016 date.

If you can't find it, I suggest you just make a new sub-folder under Pictures>GoPro (wherever Quik is importing now) and copy your files over to it. In Quik you can have it scan for new media. It should find it (but the media will appear bear the bottom because if the older date. You can choose recently uploaded and it should appear).