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Reply
Tourist
Posts: 5
Accepted Solution

GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

So there are already a 100+ topics about this issue, but I can not seem to find a suitable solution.

 

The problem is the following:

1) Connect TRS (I'm not stupid I know what a TRS mic looks like) to dongle

2) Connect dongle to GoPro Hero 6 Black

3) Turn GoPro on

4) Turn on ProTune (did that too), selected stereo only

5) Go to preferences and select Audio input

 

And at step 5 it goes wrong: The audio input is N/A and is greyed out.

I retry and fidget with the dongle, even turning it upside down, but no succes. It did work before!

I downgraded to 1.6, same problem. Then upgraded to the latest version by manual update following the instructions on GoPro's site.

Same problem.

I turned off quickshot, but still... You guessed it. SAME PROBLEM.

 

Factory reset didn't do anything, default settings and retrying the 5 steps mentioned above again didn't do anything.

Is the Pro 3.5mm Mic adapter a dud?

It's weird because it worked before and I don't have any friends/family with a GoPro to test it with!

Checked the pins on my Hero 6 Black but they are straight and do not have any oxidation. Charging works through the mic adapter.

I can also send my files and charge the Gopro with the computer so the problem SHOULD be the mic adapter? Isn't it?

 

Please help because I think I already ran out of options a long time ago.

 


Accepted Solutions
Adventurer
Posts: 8,928

Re: GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

GoPro they are a camera company, I still call if htey cared they fix it, no questions asked. Since the Seller sold you did they tell you? 

 

There is not much we can do with faulty firmware that disabled the Audio and  teh GoPro Team here, @aragon1006  can at least say the firmware is at fault, will He (wink) silence falls  here never insulting I tell it out right and  I get   the  bad man act.... Lol  

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Highlighted
GoPro
Posts: 8,889

Re: GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

Tourist
Posts: 5

Re: GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

Hi @aragon1006,

I have seen that topic also, tried it numerous times with different mics and different settings, Protune is ON but the input is still greyed out.

Good try but no luck.
Adventurer
Posts: 8,928

Re: GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

@alexanderd58361     Imput/output of Audio N/A,    Software/Firmware currupted, reflashing will not correct. I have two camera's one failed the other as well.  no fix to the issue. not just you.  call gopro the site here simply can offer suggestions

Tourist
Posts: 5

Re: GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

@fishycomics Thanks I'll try to look into it. I have bought a second adapter to see if the problem doesn't lie there. If however it doesn't work i'll contact Gopro themselves...
I've read a lot of comments on this support site from you, you seem to know a but more than others on this site do.
Adventurer
Posts: 8,928

Re: GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

thank you. 

 

1 adapter first, new one works great, if not , slide the USB tyoe C out a hair. Also no extension cable that will  tell gopro  sorry  you are not the adapter I know.

if a Pin is bent that can trigger it, but more or less  gopro and adapter are  enemies now.   they must  be friends, communicate and something is stopping it.

 

2. camera is hte last resort, but best to be in warranty, have all paper work handy and   that will be the resolution, a new camera.  I guess you may not hav a second gopro to try it on?

 

Again thank you here to help

Tourist
Posts: 5

Re: GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

Hi @fishycomics Thanks for your advice, I have checked the function with the new mic adapter but that didn't work too, so I suspect the camera (firmware) is at fault. Since I bought this GoPro second hand I have no other use for it without the audio I'll try to sell it with a loss.

 

 

Adventurer
Posts: 8,928

Re: GoPro Hero 6 Black - Pro 3.5MM Mic Adapter - Input N/A

GoPro they are a camera company, I still call if htey cared they fix it, no questions asked. Since the Seller sold you did they tell you? 

 

There is not much we can do with faulty firmware that disabled the Audio and  teh GoPro Team here, @aragon1006  can at least say the firmware is at fault, will He (wink) silence falls  here never insulting I tell it out right and  I get   the  bad man act.... Lol