10-28-2017 02:29 PM
Did you ever get an answer? I called GoPro and they have me using "Handbrake" which is very cumbersom. I also have a brand new top of the line gaming laptop. It is a $2000.00 machine. I expect that it is very hotrod, but it is still unable to deal with the raw footage from the camera through the GoPro Quik Ap. Disappointing.
10-28-2017 03:11 PM
In your sunset picture you appear to have been using auto settings as they read 1/240 ISO1164 | 2017:10:02 18:51:00
Because you are using an ACTION camera, it will always favor a higher ISO over a slower shutter. Had you manually set a slower shutter and decreased the ISO you would have gotten a cleaner picture.
Auto is fine for using the camera in it's intended environment, mainly well lit action scenes. If you are going to use the camera in other situations, you can, but you will need a bit of understanding of how cameras work and how the settings effect the picture. I'm not saying this to be derogatory, but you can't blame the camera for working the way it's programed. If higher quality shots are important, then it is incumbent on the photo/ videographer to know how to work the camera. This isn't just GoPro, but all high quality cameras.
12-22-2017 01:32 PM
Same here. Just updated to the latest firmware and same issues. For reference, here's a screenshot of the top portion of the video. Sorry, this is a board room setting and can't have their faces. You'll see how terrible my issue is. Any guidance is greatly appreciated.
12-22-2017 02:42 PM
@bluestar75534 - The update we put out a few weeks ago should have helped with this issue. I know you said you've done the update, but if you would, please try doing a manual update just to make sure the update installed fully. The instructions are at https://gopro.com/update/hero6.
If that doesn't clear it up, please let us know. Also, are you only seeing this in this lighting? Do you have similar issues in brighter locations?
01-27-2018 02:35 AM
I just got my Hero6 Black, I have unboxed it, and tried to connect USB to charge battery , but read light on top left wont come on which I noticed after watching some videos should happen.
My go pro wont turn on due to battery not being charged. What do I do ?
01-27-2018 02:57 AM
Leave your camera plugged in to a wall charger overnight. Sometimes it takes awhile the first time. If it still doesn't charge, there is probably something wrong with the battery. If you purchased the GoPro from a store, simply bring it back for an exchange. If you purchased from GoPro, contact the GoPro Support Team. Have your camera serial number (it can be hard to read so I usually take a picture of it with my phone and enlarge the image). I believe the number is also on the box. You can reach them during normal business hours via chat or phone https://gopro.com/help/ContactUs