Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-373491%22%20slang%3D%22en-US%22%3EGoPro%20Hero%206%20Black%20-%20Blank%20Screen%20but%20Camera%20is%20working%20fine%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-373491%22%20slang%3D%22en-US%22%3E%3CP%3EI%20bought%20the%20camera%20and%20used%20it%20just%20a%20few%20times%20so%20far.%20Yesterday%2C%20green%20horizontal%20lines%20started%20appearing%20on%20the%20screen.%20After%20turning%20it%20off%20and%20on%20again%2C%20the%20screen%20became%20totally%20blank.%20The%20camera%20is%20still%20working%2C%20the%20videos%20are%20being%20recorded%2C%20even%20the%20%22touch%22%20on%20the%20screen%20is%20working%20(I%20can%20see%20it%20on%20the%20front%20screen%20when%20swiping%20to%20the%20gallery)%2C%20but%20the%20display%20is%20completely%20blank.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20already%20searched%20the%20forum%20for%20the%20solution.%20I%20am%20using%20recommended%20SanDisk%20Extreme%2032GB%20SD%20card%2C%20I%20have%20manually%20updated%20software%20couple%20of%20times%2C%20but%20it%20is%20still%20not%20working.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20bought%20the%20camera%20in%20Zurich.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20anyone%20help%20me%20with%20this%3F%20What%20should%20I%20do%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMaya%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-373491%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Highlighted
Tourist
Posts: 2

GoPro Hero 6 Black - Blank Screen but Camera is working fine

I bought the camera and used it just a few times so far. Yesterday, green horizontal lines started appearing on the screen. After turning it off and on again, the screen became totally blank. The camera is still working, the videos are being recorded, even the "touch" on the screen is working (I can see it on the front screen when swiping to the gallery), but the display is completely blank.

 

I already searched the forum for the solution. I am using recommended SanDisk Extreme 32GB SD card, I have manually updated software couple of times, but it is still not working.

 

I bought the camera in Zurich.

 

Can anyone help me with this? What should I do?

 

Maya

Hero 6 Black screen blank.jpg
GoPro
Posts: 2,437

Re: GoPro Hero 6 Black - Blank Screen but Camera is working fine

Hi @majam65,

Thanks for reaching out. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.

 

If this isn't the case, see if reinstalling the firmware update of the camera will resolve the issue. Doing so can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras 

 

Let us know how it goes.

Kind Regards,
Ann

Tourist
Posts: 2

Re: GoPro Hero 6 Black - Blank Screen but Camera is working fine

Hi Ann,

The SD card is in the right slot, it clicks each time it's inserted, and also the videos are being recorded. The screen looks the same even without the SD card.
I also updated the firmware manually, since I found in some other thread that this is a recommended step. But it's still the same.

Is there anything else I could do?

Thanks for the tips!

Maya
GoPro
Posts: 2,437

Re: GoPro Hero 6 Black - Blank Screen but Camera is working fine

@majam65, thanks for going through the suggested troubleshooting steps. If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.