Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-319347%22%20slang%3D%22pt-BR%22%3EGoPro%20Hero%205%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319347%22%20slang%3D%22pt-BR%22%3EI%20bought%20a%20Hero%205%20in%20September.%20I%20used%20it%20in%20swimming%20pools%20and%20in%20the%20sea%2C%20I%20came%20to%20spend%20my%20vacation%20in%20Bahia%2C%20when%20I%20used%20the%20camera%20to%20take%20a%20picture%20in%20a%20free%20dive%20she%20started%20to%20blink%20the%20screen%2C%20I%20kept%20it%20until%20arriving%20at%20the%20hotel%2C%20when%20I%20went%20to%20see%20what%20had%20happened%2C%20she%20was%20full%20of%20water%2C%20even%20full%20of%20water.%20And%20I%20bought%20this%20camera%20just%20because%20it%20said%20it%20was%20waterproof.%20I%3CBR%20%2F%3E'm%20disappointed%20and%20feeling%20cheated.%20Bought%20a%20product%20that%20is%20not%20what%20they%20sell.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320164%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320164%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20what%20happened%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F95348%22%20target%3D%22_blank%22%3E%40jessicar51627%3C%2FA%3E.%26nbsp%3BThis%20is%20definitely%20not%20an%20experience%20that%20we%20would%20like%20you%20to%20have.%20So%20long%20as%20all%20camera%20doors%20are%20closed%2C%20the%20HERO5%20camera%20is%20waterproof%20down%20to%2010m%20(33ft)%20without%20a%20housing.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWe%20definitely%20want%20to%20look%20at%20what%20we%20can%20do%20to%20extend%20our%20help.%20Let%20our%20Support%20team%20take%20a%20look%20at%20what%20happened.%20You%20may%20reach%20out%20to%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320942%22%20slang%3D%22pt-BR%22%3ERe%3A%20GoPro%20Hero%205%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320942%22%20slang%3D%22pt-BR%22%3EGood%20m%3CBR%20%2F%3Eorning%2C%20the%20GoPro%20tasting%20is%20horrible%2C%20do%20not%20solve%20the%20problem%2C%20it's%20still%20calling%20you%20a%20liar%2C%20it's%20a%20dumb%20ass.%20I%20am%20very%20disappointed%20with%20the%20product%20and%20with%20the%3CBR%20%2F%3E%20company.%20I%20will%20make%20complaints%20on%20all%20social%20networks%20and%20show%20people%20how%20gopro%20is%20unethical.%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

GoPro Hero 5

Eu comprei um Hero 5 em setembro. Usei em piscinas e no mar, eu vim passar minhas férias na Bahia, quando fui utilizar a câmera para tirar foto em um mergulho livre ela começou a piscar a tela, guardei a mesma até chegar ao hotel, quando fui ver o que tinha acontecido, ela estava cheia de água, isso mesmo cheia de água. E eu comprei essa câmera justamente por que dizia que ela era a prova d’agua.
Estou decepcionada e me sentindo enganada. Comprei um produto que não é o que vendem.
GoPro
Posts: 2,745

Re: GoPro Hero 5

[ Edited ]

Sorry to hear about what happened, @jessicar51627. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 camera is waterproof down to 10m (33ft) without a housing. 

 

We definitely want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat.

Sightseer
Posts: 2

Re: GoPro Hero 5

Bom dia
O arendimento da GoPro é horrível, não te solucionam o problema é ainda te chamam de mentiroso é burro por tabela. Estou muito decepcionada com o produto e com a empresa.
Irei fazer reclamações em todas as redes sociais e mostrar as pessoas o quanto a gopro não é ética.