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07-05-2018 09:31 AM
GoPro Hero 5 won’t turn on.
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07-05-2018 03:39 PM
Re: GoPro Hero 5 won’t turn on.
[ New ]Hi @abfinnie17
Please contact GoPro Customer Support
https://gopro.com/help/ContactUs
They can check that for you and provide more options.
The standard warranty is only 1 year but you can still contact them.
They have other options available.
Regards,
-Jay
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07-05-2018 09:46 AM
Re: GoPro Hero 5 won’t turn on.
[ New ]Hello @abfinnie17,
This is odd, especially considering that you were just able to use the camera yesterday. Do you see any indicator of water intrusion into the camera - fog or water on the lens, or may be on the battery compartment? Try this, without the battery, connect the camera directly to a power source and see if it will power on. If it does, it is more likely an issue with the battery itself.
Have you paired the camera with a mobile device via GoPro App? If yes, try turning the camera Wi-Fi off and the Bluetooth on your mobile device off. How long have you charged the battery? See if giving it a longer charging time will allow it to charge eventually. This should not take more than 2 hours though.
If the camera remains to be unresponsive even after these checks, you can then contact Support for further assistance. You can reach them here: https://gopro.com/help/ContactUs
Best regards,
Marius
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07-05-2018 12:16 PM
Re: GoPro Hero 5 won’t turn on.
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07-05-2018 03:39 PM
Re: GoPro Hero 5 won’t turn on.
[ New ]Hi @abfinnie17
Please contact GoPro Customer Support
https://gopro.com/help/ContactUs
They can check that for you and provide more options.
The standard warranty is only 1 year but you can still contact them.
They have other options available.
Regards,
-Jay