GoPro Hero 5 won’t turn on. [ New ]

[abfinnie17]

So I’m on vacation in the Bahamas currently and took my GoPro Hero 5 out in the water yesterday and noticed overnight that it kept turning on and off on its own which was very strange. So I took the battery out for the remainder of the night and this morning when I went to put it back in and turn it on it won’t turn on or even charge for that matter. I also went with it down in about 20ft of water yesterday if that has anything to do with but I thought the skeleton casing supported at least 30-33ft of depths? Could someone please suggest what I should do or what might the problem be?

[jayr3438 · Accepted solution]

Hi @abfinnie17

Please contact GoPro Customer Support

https://gopro.com/help/ContactUs

They can check that for you and provide more options. 

The standard warranty is only 1 year but you can still contact them. 

They have other options available. 

Regards,

-Jay 

[mariustanya]

Hello @abfinnie17, 

This is odd, especially considering that you were just able to use the camera yesterday. Do you see any indicator of water intrusion into the camera - fog or water on the lens, or may be on the battery compartment? Try this, without the battery, connect the camera directly to a power source and see if it will power on. If it does, it is more likely an issue with the battery itself. 

Have you paired the camera with a mobile device via GoPro App? If yes, try turning the camera Wi-Fi off and the Bluetooth on your mobile device off. How long have you charged the battery? See if giving it a longer charging time will allow it to charge eventually. This should not take more than 2 hours though. 

If the camera remains to be unresponsive even after these checks, you can then contact Support for further assistance. You can reach them here: https://gopro.com/help/ContactUs

Best regards, 

Marius

[abfinnie17]

I thought I saw maybe some water droplets inside the battery area, just not 100% sure. Yes I tried turning it on when plugged in and no luck. Just curious if it will be possible to get a replacement as it’s only 1 year old.

[jayr3438 · Accepted solution]

Hi @abfinnie17

Please contact GoPro Customer Support

https://gopro.com/help/ContactUs

They can check that for you and provide more options. 

The standard warranty is only 1 year but you can still contact them. 

They have other options available. 

Regards,

-Jay