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Sightseer
Posts: 1
Accepted Solution

GoPro Hero 5 will not record, or display what the camera sees, Touch screen still works.

So, I have a 1-year-old GoPro Hero 5, It has always worked perfectly, and has never given me problems, I have used a correct, same exact SD car since I got it over a year ago and it hasn't ever caused me any trouble. So I do not believe this is the issue. So the other day, I used my go pro in a pool, worked fine all day long, brought it in the ocean also, that night I got my files off and started editng and the next day I went to go back out on the water, with a fully charged go pro, and the go pro did not show anything, won't turn off( without removal of the battery, that is) and the touch control buttons still work and display very sharply, I am unaware of what the reason for this is, but I much rather be able to figure it out than buy a brand new one, here are so pictures of the probelm below..

 

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Explorer
Posts: 12,856

Re: GoPro Hero 5 will not record, or display what the camera sees, Touch screen still works.

You can try performing a MANUAL update and see if that fixes your issue. If not, your best next step will be to contact the GoPro Support Team
https://gopro.com/help/ContactUs

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Highlighted
Explorer
Posts: 12,856

Re: GoPro Hero 5 will not record, or display what the camera sees, Touch screen still works.

You can try performing a MANUAL update and see if that fixes your issue. If not, your best next step will be to contact the GoPro Support Team
https://gopro.com/help/ContactUs