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%3CLINGO-SUB%20id%3D%22lingo-sub-53769%22%20slang%3D%22en-US%22%3EGoPro%20Hero%205%20turns%20off%20while%20connected%20to%20capture%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53769%22%20slang%3D%22en-US%22%3EHello%2CI%20have%20been%20trying%20to%20access%20my%20media%20in%20my%20GoPro%20hero5.%20Every%20time%20I%20connect%20it%20with%20the%20capture%20app%20then%20go%20to%20access%20my%20media%2C%20my%20GoPro%20turns%20off%2C%20and%20subsequently%20disconnects%2C%20it%20then%20restarts%20itself%20(beeps%20three%20times)%20and%20is%20back%20on%20but%20the%20connection%20is%20lost.I%20have%20tried%20again%20and%20again%20to%20try%20and%20pair%20it%20multiple%20ways%20yet%20the%20same%20problem%20always%20happens.%20This%20is%20very%20frustrating.%20Please%20help.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-53769%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53770%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20turns%20off%20while%20connected%20to%20capture%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53770%22%20slang%3D%22en-US%22%3EJust%20to%20confirm%20this%20is%20for%20the%20HERO5%20Black%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53772%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20turns%20off%20while%20connected%20to%20capture%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53772%22%20slang%3D%22en-US%22%3E%3CP%3Eyou%20%26nbsp%3Bcleared%20the%20capture%20app%20off%20thephone%2C%20forget%20the%20%26nbsp%3Bwi-fi%20and%20bluetooth%20as%20well.%20%26nbsp%3BThen%20reset%20wireless%20connection%2C%20and%20%26nbsp%3Bretried%3F%20%26nbsp%3Band%20failure.%20%26nbsp%3B%20what%20firmware%20are%20you%20running%3F%20%26nbsp%3BDo%20you%20think%20reflashing%20would%20help.%20if%20all%20else%20fails.%20%26nbsp%3B%20%26nbsp%3BDid%20you%20try%20without%20the%20sd%20card%20%26nbsp%3Bin%20thecamera%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53776%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20turns%20off%20while%20connected%20to%20capture%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53776%22%20slang%3D%22en-US%22%3EHi%20there.%20I%20have%20done%20all%20the%20above%3B%20redownloaded%20the%20app%2C%20forgot%20the%20wireless%20and%20Bluetooth.%20Running%20all%20this%20from%20my%20iPhone%2C%20with%20the%20latest%20iOS%20software.%3CBR%20%2F%3EThere's%20no%20issue%20with%20filming%20or%20capturing%20via%20the%20app.%20It's%20just%20when%20I%20go%20to%20access%20the%20media%20-%20so%20I%20need%20the%20sd%20card%20in%20there.%20It's%20a%2064g%20sd%20card%20(sandisk)%20that's%20barely%20half%20full.%20So%20shouldn't%20be%20an%20issue%20but%20unfortunately%20it%20is.%3C%2FLINGO-BODY%3E
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Tourist
Posts: 5

GoPro Hero 5 turns off while connected to capture app

Hello,
I have been trying to access my media in my GoPro hero5. Every time I connect it with the capture app then go to access my media, my GoPro turns off, and subsequently disconnects, it then restarts itself (beeps three times) and is back on but the connection is lost.
I have tried again and again to try and pair it multiple ways yet the same problem always happens. This is very frustrating. Please help.
Tourist
Posts: 5

Re: GoPro Hero 5 turns off while connected to capture app

Just to confirm this is for the HERO5 Black
Adventurer
Posts: 8,535

Re: GoPro Hero 5 turns off while connected to capture app

you  cleared the capture app off thephone, forget the  wi-fi and bluetooth as well.  Then reset wireless connection, and  retried?  and failure.   what firmware are you running?  Do you think reflashing would help. if all else fails.    Did you try without the sd card  in thecamera?

Tourist
Posts: 5

Re: GoPro Hero 5 turns off while connected to capture app

Hi there. I have done all the above; redownloaded the app, forgot the wireless and Bluetooth. Running all this from my iPhone, with the latest iOS software.
There's no issue with filming or capturing via the app. It's just when I go to access the media - so I need the sd card in there. It's a 64g sd card (sandisk) that's barely half full. So shouldn't be an issue but unfortunately it is.
Adventurer
Posts: 8,535

Re: GoPro Hero 5 turns off while connected to capture app

are the footage you're shooting at  the  specs t o your phone  4k video on a Iphone 6 is not to spec.

Tourist
Posts: 5

Re: GoPro Hero 5 turns off while connected to capture app

Yeah none of the video specs are in 4K. All are in 1080p so I think it's a fault with the SD card or the software. It is the masters software. Seems to be a bug or glitch
Adventurer
Posts: 8,535

Re: GoPro Hero 5 turns off while connected to capture app

gotcha.   can you revert gopro software of the camera back and see if that helps?

Tourist
Posts: 5

Re: GoPro Hero 5 turns off while connected to capture app

Have tried that too. No luck. Seemed to work late today with no issues.
Fingers crossed it works from now on. Worse comes to worse I'll get a new SD card