Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-375699%22%20slang%3D%22en-US%22%3EGoPro%20Hero%205%20touch%20screen%20not%20working%20and%20red%20light%20at%20back%20top%20right%20won%E2%80%99t%20turn%20off.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375699%22%20slang%3D%22en-US%22%3EAfter%20taking%20my%20go%20pro%20into%20the%20water%20the%20touch%20screen%20now%20does%20not%20work%20and%20the%20red%20charge%20light%20at%20the%20back%20top%20left%20will%20not%20turn%20off.%20Is%20this%20a%20warranty%20issue%3F%20I%E2%80%99ve%20only%20had%20the%20go%20pro%20for%20about%202%20years%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-375699%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Highlighted
Sightseer
Posts: 1

GoPro Hero 5 touch screen not working and red light at back top right won’t turn off.

After taking my go pro into the water the touch screen now does not work and the red charge light at the back top left will not turn off. Is this a warranty issue? I’ve only had the go pro for about 2 years
GoPro
Posts: 8,970

Re: GoPro Hero 5 touch screen not working and red light at back top right won’t turn off.

Hi @toughmesa88855

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej