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Tourist
Posts: 7

Re: GoPro Hero 5 takes 11 seconds to turn off

but the problem is that I don't use Quick Capture. It's turned off...

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Tourist
Posts: 7

Re: GoPro Hero 5 takes 11 seconds to turn off

This is totally not normal. Normally it would take about 1-2 seconds to turn off after you hear the beeps...

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GoPro
Posts: 19,869

Re: GoPro Hero 5 takes 11 seconds to turn off

 

Hi @fastpeak44420

 

I agree. This is not a usual behavior of the camera when turning it off.

To isolate the issue further, take the battery out.

Then plug the camera directly to a wall adapter.

Turn the camera on, then see if the same will happen when you turn it off.

 

Also, test the camera without the SD card and see if it does the same thing.

 

In most cases, if the software update does not resolve the issue then it is most likely on the hardware.

 

Let us know how it goes.

 

Thanks!

Ej

 

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Adventurer
Posts: 13,476

Re: GoPro Hero 5 takes 11 seconds to turn off

So lets see  what htese two cameras may have what the  mod says above...

 

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Nomad
Posts: 210

Re: GoPro Hero 5 takes 11 seconds to turn off

[ Edited ]

What happened to your side button...that's never happened with my GoPros?!

Screen Shot 2018-10-17 at 3.26.28 PM.png
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Adventurer
Posts: 13,476

Re: GoPro Hero 5 takes 11 seconds to turn off

Worn out over time i guess.       lcd tft cost 15.00  the body cost 30ish. ican get both for 50 about. gopro does not offer the option to repair a outdated camera.   Maybe firmware can fix it.

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Nomad
Posts: 210

Re: GoPro Hero 5 takes 11 seconds to turn off

I do many video clips at events, how are you pressing on the button?   

 

Obviously you are not waterproof to 33 feet anymore!

 

I have seen this happen to those using aftermarket waterproof cases with the pin pressing on the rubber button cover instead of a flat element as GoPro uses.  

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Nomad
Posts: 210

Re: GoPro Hero 5 takes 11 seconds to turn off

In any event avoid this kind of aftermarket case...see the pin?  

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