10-15-2018 12:28 PM - edited 10-15-2018 12:31 PM
Just like the title says: my GoPro hero 5 takes almost 11 seconds to turn off. Even when I don't record anything. My camera is on the latest firmware. I already tried re-installing the latest firmware and a factory reset but nothing helped. Here is a video so you can see what I mean (btw: it's horribly long...)
10-15-2018 12:38 PM
May I know how do you use it?
Do you turn it on first then record a video?
Or do you use Quick Capture feature?
Please let us know so that we can check.
10-15-2018 01:05 PM
Thank you for including a video describing the issue. If you have already manually updated the camera firmware and the issue still persists, it would be best to engage our Support team for further assistance. They can be reached through phone or chat here https://gopro.com/help/ContactUs. When you contact Support, you can direct them to this thread so they can also see what is going on. Please keep us posted on progress.
10-16-2018 10:10 AM
Hi, they told me to re-install the firmware and look if that fixed the problem. I also have issues with my battery so I will also do a battery runtime test. I will keep you updated.
10-16-2018 10:38 AM
Just done the same on my H7 black and end to end time is about the same.
May I ask why this is causing you an issue?
10-16-2018 12:11 PM
My Hero 5 and hero 6 quick capture takes about that ime to turn off as well mod on to Mode off. so if I update my firmware it wil lnot fix what is not broken if asked, that is how gopro turns off and saves.