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Tourist
Posts: 7

GoPro Hero 5 takes 11 seconds to turn off

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Just like the title says: my GoPro hero 5 takes almost 11 seconds to turn off. Even when I don't record anything. My camera is on the latest firmware. I already tried re-installing the latest firmware and a factory reset but nothing helped. Here is a video so you can see what I mean (btw: it's horribly long...)

GoPro
Posts: 6,097

Re: GoPro Hero 5 takes 11 seconds to turn off

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Hi @fastpeak44420

 

May I know how do you use it? 

Do you turn it on first then record a video?

Or do you use Quick Capture feature?

 

Please let us know so that we can check.

 

 

Thanks,

-Jay 

Tourist
Posts: 7

Re: GoPro Hero 5 takes 11 seconds to turn off

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Just like I said in the thread: I didn't record a video (I added a video so you can see what I mean) and I don't use the Quick Capture feature.

GoPro
Posts: 19,977

Re: GoPro Hero 5 takes 11 seconds to turn off

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Hello @fastpeak44420

 

Thank you for including a video describing the issue. If you have already manually updated the camera firmware and the issue still persists, it would be best to engage our Support team for further assistance. They can be reached through phone or chat here https://gopro.com/help/ContactUs. When you contact Support, you can direct them to this thread so they can also see what is going on.  Please keep us posted on progress. 

 

Thanks, 
Marius

Tourist
Posts: 7

Re: GoPro Hero 5 takes 11 seconds to turn off

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Hi, they told me to re-install the firmware and look if that fixed the problem. I also have issues with my battery so I will also do a battery runtime test. I will keep you updated.

Nomad
Posts: 134

Re: GoPro Hero 5 takes 11 seconds to turn off

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Hmm doesn't seem too bad too me, the power off cycle is a delayed button press to stop in being inadvertently done, this probably relates to using the device under pressure (deep water conditions) where the external button may have been triggered by the pressure at depth.

Just done the same on my H7 black and end to end time is about the same.

May I ask why this is causing you an issue?
Adventurer
Posts: 13,917

Re: GoPro Hero 5 takes 11 seconds to turn off

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My Hero 5 and hero 6 quick capture  takes about that ime to turn off  as well mod on  to Mode off.  so if I update my firmware it wil lnot fix what is not  broken if asked,  that is how gopro turns off and saves.

Explorer
Posts: 13,046

Re: GoPro Hero 5 takes 11 seconds to turn off

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Looks normal to me.
Tourist
Posts: 7

Re: GoPro Hero 5 takes 11 seconds to turn off

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but the problem is that I don't use Quick Capture. It's turned off...

Tourist
Posts: 7

Re: GoPro Hero 5 takes 11 seconds to turn off

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This is totally not normal. Normally it would take about 1-2 seconds to turn off after you hear the beeps...

GoPro
Posts: 27,288

Re: GoPro Hero 5 takes 11 seconds to turn off

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Hi @fastpeak44420

 

I agree. This is not a usual behavior of the camera when turning it off.

To isolate the issue further, take the battery out.

Then plug the camera directly to a wall adapter.

Turn the camera on, then see if the same will happen when you turn it off.

 

Also, test the camera without the SD card and see if it does the same thing.

 

In most cases, if the software update does not resolve the issue then it is most likely on the hardware.

 

Let us know how it goes.

 

Thanks!

Ej

 

Adventurer
Posts: 13,917

Re: GoPro Hero 5 takes 11 seconds to turn off

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So lets see  what htese two cameras may have what the  mod says above...

 

Nomad
Posts: 375

Re: GoPro Hero 5 takes 11 seconds to turn off

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What happened to your side button...that's never happened with my GoPros?!

Screen Shot 2018-10-17 at 3.26.28 PM.png
Adventurer
Posts: 13,917

Re: GoPro Hero 5 takes 11 seconds to turn off

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Worn out over time i guess.       lcd tft cost 15.00  the body cost 30ish. ican get both for 50 about. gopro does not offer the option to repair a outdated camera.   Maybe firmware can fix it.

Nomad
Posts: 375

Re: GoPro Hero 5 takes 11 seconds to turn off

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I do many video clips at events, how are you pressing on the button?   

 

Obviously you are not waterproof to 33 feet anymore!

 

I have seen this happen to those using aftermarket waterproof cases with the pin pressing on the rubber button cover instead of a flat element as GoPro uses.  

Nomad
Posts: 375

Re: GoPro Hero 5 takes 11 seconds to turn off

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In any event avoid this kind of aftermarket case...see the pin?  

Screen Shot 2018-10-17 at 4.00.44 PM.png
Adventurer
Posts: 13,917

Re: GoPro Hero 5 takes 11 seconds to turn off

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Yes its all official gopro. the frame  for sure and the interior button is SOFT of the frame.   mine has worn I might use mine way more then you can imagine  and i wore itout.  I use my camera with the frame, I use it without the frame , I do not use any waterproof cases. And I d not go in water.   have a hero Session if I want to dunk I won't dunk the hero blacks  just the sessions wht they are ment for, for me.  For the rubber housing I may be good to dunk I  do no thave a   shell to see if any way water can enter in that area?

 

By pulling up a shell image that is  a cover for sure over a switchboard  and water can enter in so yes it's no longer waterproof, if I pop open I have to find theright glue, do you think gopro will offer the glue they use or tell us, NO!   so if I pop her open to fix I take the chances of the camera again not being waterproof but theswitch fix, a catch 22.  If done right it will be waterproof. I choose to leave alone and use it..  Put the frame on youhave no idea it was like that?

 

FOr theAmbrella chip Vs the GP-1 chip  shut down. gopro says this is software and hardware, happy it shuts down and no issues  that is the bottom line.

 

 

Nomad
Posts: 375

Re: GoPro Hero 5 takes 11 seconds to turn off

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Well since the rubber cover is all gone on your GoPro, would you mind posting a closeup picture of the "down under"?

 

Thanks. 

Adventurer
Posts: 13,917

Re: GoPro Hero 5 takes 11 seconds to turn off

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@stanleym7236  thank you for asking its also noted early on  here and   elswehwere. As close as I can get, and cropped, Sony HX90V  cybershot.   You can see a straight line of cuts?  think Flex seal wil lwork they garanteed waterproof  Lol!

 

My fingernails are aways growing . and  maybe that can be part of it, just missing that micro switch as you can see?  If gopro Made the  button like hte Shutter I be  better off.    i am happy you find an interest in it, and  the frame  is a soft center press button as I felt it again.

 

For me likesaid not upset or worried my fix is again to buy the  case and lcd but itworks, am happy.

 

DSC05072.jpg

Tourist
Posts: 7

Re: GoPro Hero 5 takes 11 seconds to turn off

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Hi, I contacted GoPro about this issue and I have to send my (probably defect) camera back and I will get a new one.

Thank you for you help and support.

Adventurer
Posts: 13,917

Re: GoPro Hero 5 takes 11 seconds to turn off

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You are welcomed.  So you're sending back  due to the 11 seconds off?

Explorer
Posts: 13,046

Re: GoPro Hero 5 takes 11 seconds to turn off

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It will be interesting to see if the new camera does the same. From what I saw, it looks normal. The delay is just the residual power draining, just like how when you turn off many electronics and the light for the power button stays illuminated for a few seconds after powering down. I didn't check this on my HERO5, but my HERO6 and HERO7 Black both have the same delay. Considering that both of these cameras work great and give me no issues, I'll happily take a little delayed power down. Seems like a non-issue, especially considering we're talking about turning the camera OFF.
Nomad
Posts: 134

Re: GoPro Hero 5 takes 11 seconds to turn off

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I have been playing with one of the H7b, turned quick capture off and shutdown now seem much quicker, turned it back on and shutdown is still quicker than 11 seconds. Not sure what is going on, but I certainly don't consider it a deal breaker that would cause me to send it back, but that is obviously my choice and each can make their own decision. Will have a further play later on.
Adventurer
Posts: 13,917

Re: GoPro Hero 5 takes 11 seconds to turn off

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You basically answered your own issue and resolved it. Turn off goes through a check list and that is what you’re seeing. The question is. When you get the replacement. Report back that would be interesting if the new one closes down faster.

Factory rest retry.
Tourist
Posts: 7

Re: GoPro Hero 5 takes 11 seconds to turn off

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No, the power off issue is fixed, but there's another issue with my camera that can't be fixed with software. When I power the camera down and leave it for a few hours, the battery is completely dead. I charged my GoPro yesterday to 100% and now, about 20 hours later it's at 0% while I haven't use the camera and it was powered off the whole time.

Explorer
Posts: 13,046

Re: GoPro Hero 5 takes 11 seconds to turn off

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What SD card (make/model/size) are you using?
Adventurer
Posts: 13,917

Re: GoPro Hero 5 takes 11 seconds to turn off

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Understood.    check to see if what is turned on and off. make sure you have wake up voice OFF, and voice command only on. wi-fi  lucky the hero 7 and Hero 6 are now the better and will turn off wifi in  8 minutes (arguement sake) and drain 1% a day. not 100% a day.       agree check the sd card you have and  also remove it and test it out without a card? for drain.

 

If this is a New camera do not hesitate to  return for a new one if it is passed the return policy then you have time. to  figure the issue out.