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Sightseer
Posts: 2

GoPro Hero 5 stuck on hero 5 logo

[ New ]

My hero 5 stoped working. When turning it on it beeps and the LEDs are working as usual but the cam stays at the welcome screen saying "HERO 5" on the small screen. Cant record, backscreen is not working at all. I did a manual upgrade and later on a manual downgrade but nothings helping.......IMG_CEB4F13FF115-1.jpeg

Nomad
Posts: 6,964

Re: GoPro Hero 5 stuck on hero 5 logo

[ New ]

Try removing your SD card and turning on your GoPro.  Does it still stay stuck at that screen?

Sightseer
Posts: 2

Re: GoPro Hero 5 stuck on hero 5 logo

[ New ]

still stuck without SD Card. I tried several SD Cards... no luck so far 

GoPro
Posts: 14,136

Re: GoPro Hero 5 stuck on hero 5 logo

[ New ]

@julienh676, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.