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Sightseer
Posts: 2

GoPro Hero 5 stuck in LOADING - Cannot view media on the camera

Hello,

 

I have a new GoPro Hero 5. Unfortunately, after recording videos and images I cannot view the footage on the camera. When I slide to view the captured footage it just get's stuck in LOADING mode and I have to shut the camera off.

 

I purchased two different cards recommended by GoPro here: https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

*According to GoPro: "The cards below are also known to work well with the following cameras"

 

Samsung Pro Plus UHS-I 128GB (MB-MD128DA/AM)

- Lexar 633x UHS-I 64GB (LSDMI64GBBNL633R)

 

What I have done:

 

1. I have read other forum topics but I cannot find a solution.

2. I have formatted the cards in the camera.

3. I have updated the Hero 5 to the latest version.

 

p.s. On a side note, all the video footage I captured on the Lexar is choppy and jumpy. Meaning it goes smoothly and every 2 seconds jumps a split second. Not sure if that is related. 

 

Can anyone help? I am open to troubleshooting suggestions.

 

Thank you,

Shane

Highlighted
Sightseer
Posts: 1

Re: GoPro Hero 5 stuck in LOADING - Cannot view media on the camera

I am having the exact same problem. I have an SD card recommended by GoPro. I hope someone from the company can reach out as I heard others with same issues.