Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 2

GoPro Hero 5 stuck in LOADING - Cannot view media on the camera



I have a new GoPro Hero 5. Unfortunately, after recording videos and images I cannot view the footage on the camera. When I slide to view the captured footage it just get's stuck in LOADING mode and I have to shut the camera off.


I purchased two different cards recommended by GoPro here:


*According to GoPro: "The cards below are also known to work well with the following cameras"


Samsung Pro Plus UHS-I 128GB (MB-MD128DA/AM)

- Lexar 633x UHS-I 64GB (LSDMI64GBBNL633R)


What I have done:


1. I have read other forum topics but I cannot find a solution.

2. I have formatted the cards in the camera.

3. I have updated the Hero 5 to the latest version.


p.s. On a side note, all the video footage I captured on the Lexar is choppy and jumpy. Meaning it goes smoothly and every 2 seconds jumps a split second. Not sure if that is related. 


Can anyone help? I am open to troubleshooting suggestions.


Thank you,


Posts: 1

Re: GoPro Hero 5 stuck in LOADING - Cannot view media on the camera

I am having the exact same problem. I have an SD card recommended by GoPro. I hope someone from the company can reach out as I heard others with same issues.