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Tourist
Posts: 2
Accepted Solution

GoPro Hero 5 stopped working

My GoPro Hero 5 Black isn't turning on.

 

Yesterday, I went swimming and afterwards it stopped working. I tried fixing it yesterday but it did not turn on. So, I left it overnight and today morning it started working however it did not work with the SD Card out. Afterwards, I used it underwater again (both days around 4ft and the ports were closed) and it immdeiately stopped working and I took it out now and it still does't work. I removed the batteries and tried troubleshooting but nothing has worked so far; the lights do not even turn on. I tried the SD card with a reader on 2 computers but the card has not showed up both times. 


Accepted Solutions
GoPro
Posts: 7,408

Re: GoPro Hero 5 stopped working

Hello @greenstorm60144,

 

Do you see any indicator of water damage on the camera? If the GoPro camera does not even turn on when connected to a power source without the battery, there is a high chance that the camera itself is damaged. It would be best to get in touch with our Support team for further assistance. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,408

Re: GoPro Hero 5 stopped working

Hello @greenstorm60144,

 

Do you see any indicator of water damage on the camera? If the GoPro camera does not even turn on when connected to a power source without the battery, there is a high chance that the camera itself is damaged. It would be best to get in touch with our Support team for further assistance. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 2

Re: GoPro Hero 5 stopped working

Yeah it doesn't charge even if I remove the battery
GoPro
Posts: 3,505

Re: GoPro Hero 5 stopped working

 

Hi @greenstorm60144,

 

It would be best to contact GoPro Customer Support. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

Regards,

-Jay