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Tourist
Posts: 2
Accepted Solution

GoPro Hero 5 not turning on

I just got this new GoPro and it does not seem to be turning on. When I plug the device using the usb that it gave me to a 5V-1A and a 5V-2A charging device, the red LED light would show but within 1 second it turns off. I assumed that the device is fully charged but when I press the power button, it would not turn on. When I plug the camera to the outlet and turn it on from there, it turns on, but once I unplug it, it turns off. I have also try charging it using a mac but it produces the same results. Either the camera is not charging or something is wrong with the camera. Any suggestions?


Accepted Solutions
GoPro
Posts: 12,088

Re: GoPro Hero 5 not turning on

 

Hi @hardydive27173

 

I am sorry for any troubles caused. Please go over the steps to try and get your camera working:

 

HERO5 Black Will Not Power On

HERO5 Session Will Not Power On

 

If the troubleshooting steps will not get your camera to turn on, as this is a recent purchase, you may refer to the same store/channel you got it from to proceed with an exchange.

 

Alternatively, you may get in touch with our Support Team for assistance. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 12,088

Re: GoPro Hero 5 not turning on

 

Hi @hardydive27173

 

I am sorry for any troubles caused. Please go over the steps to try and get your camera working:

 

HERO5 Black Will Not Power On

HERO5 Session Will Not Power On

 

If the troubleshooting steps will not get your camera to turn on, as this is a recent purchase, you may refer to the same store/channel you got it from to proceed with an exchange.

 

Alternatively, you may get in touch with our Support Team for assistance. https://gopro.com/help/ContactUs

 

 

Regards,

Ej