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Sightseer
Posts: 1

GoPro Hero 5 not charging

[ New ]

Hi all ,

I have a problem with my GoPro Hero 5 not charging. It turns on, but if I plug the cable in it does not charge, no matter if the camera is on or off.Therefore my 3 batteres are now dead and I can't use my GoPro. I've tried charging it from the computer, from the wall plug and from a Gopro Power Pack, nothing changes, it just will not charge !

Does any one have a solution for this ?

GoPro
Posts: 21,776

Re: GoPro Hero 5 not charging

[ New ]

Hello, @noumea687. Are you using the original USB-C charging cable that came with the camera package? Without the battery, does the camera power on when connected directly to a power source? 

 

If so, there may be a fault with the battery connectors inside the camera. In this case, it would be best to get in touch with our Support Team. They will help troubleshoot the issue further. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number.