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Sightseer
Posts: 1
Accepted Solution

GoPro Hero 5 lcd screen not working

I just bought the Hero 5 today.  i charged the battery and sent the time date and language and turned it back off.  when i got it back out and turned it on the touch screen was black.  i could see that the screen has power but it is not displaying anyting.  i have removed the sd card and i have done the manual update, what else can i do to get this fixed?

 


Accepted Solutions
GoPro Community Manager
Posts: 5,875

Re: GoPro Hero 5 lcd screen not working

@sweetdawn27004 - It's possible that the connection to the display has been separated. Please reach out to our Support team at https://gopro.com/help/ContactUs and we can troubleshoot this with you.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,875

Re: GoPro Hero 5 lcd screen not working

@sweetdawn27004 - It's possible that the connection to the display has been separated. Please reach out to our Support team at https://gopro.com/help/ContactUs and we can troubleshoot this with you.

 

Thanks,

Jeff