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Tourist
Posts: 5
Accepted Solution

GoPro Hero 5 is going nuts

 

Hi, I just bought a user GoPro Hero 5 and randomly it strat up by itself (all wireless connections are off) and it start cycling like you can see in the video.... The camera has the latest firmware version 2.51.

Any ideas, suggestions?

Thanks


Accepted Solutions
GoPro Community Manager
Posts: 5,852

Re: GoPro Hero 5 is going nuts

@rockyvista46368 - It looks like the camera's firmware has an error. Try doing a manual update on the camera. That should correct this issue.

 

Instructions on how to do a manual update on the HERO5 Session are at https://gopro.com/update/hero5_session.

 

Thanks,

Jeff

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All Replies
Tourist
Posts: 5

Re: GoPro Hero 5 is going nuts

Sorry about the previous post (for some reason I can't edit it)... I posted on my phone... What I mean is:

 

I just bought a used GoPro Hero 5. It randomly turns on alone and starts circulating between the menus as you can see in the video (all wireless connections are off) ... The camera has the latest firmware version 2.51 .

Any ideas, suggestions?

GoPro Community Manager
Posts: 5,852

Re: GoPro Hero 5 is going nuts

@rockyvista46368 - It looks like the camera's firmware has an error. Try doing a manual update on the camera. That should correct this issue.

 

Instructions on how to do a manual update on the HERO5 Session are at https://gopro.com/update/hero5_session.

 

Thanks,

Jeff

Tourist
Posts: 5

Re: GoPro Hero 5 is going nuts

 


@jefftwrote:

@rockyvista46368- It looks like the camera's firmware has an error. Try doing a manual update on the camera. That should correct this issue.

 

Instructions on how to do a manual update on the HERO5 Session are at https://gopro.com/update/hero5_session.

 

Thanks,

Jeff


 

Hi Jeff.

I realized that before installing the firmware, the unit woke up every 2 minutes and executed that menu. Since I updated the software manually, the unit activates every 10 minutes and scrolls over the menu as it did before. It seems that the problem is related to time, mabe the guatch dog kicks in ...?

Unfortunately, the firmware did not solve the problem for me.

Any other idea?

Thanks.

GoPro
Posts: 3,505

Re: GoPro Hero 5 is going nuts

 

Hi @rockyvista46368,

 

Since manual update didn't work it would be best if you'll contact GoPro Customer Support instead. 

You can reach them by clinking this link: https://gopro.com/help/ContactUs