GoPro Hero 5 front display is not working

[chinnathamby]

Hello,

I bought GoPro Hero 5 last week. When I tried to test the same, my front display is not working. It is just blank.

I have updated the firmware 2.0 too. I got from my freind who is in U.S.A but I am in India. Unable to return the item too.

Someone please help me on this issue.

[danielr15 · Accepted solution]

Sorry my friend, I don't think there is an easy fix or setting that will correct the front LCD if you are getting no display at all. I think your best option will be to contact the GoPro Support Team. https://gopro.com/help/PKBContactus

[danielr15 · Accepted solution]

Sorry my friend, I don't think there is an easy fix or setting that will correct the front LCD if you are getting no display at all. I think your best option will be to contact the GoPro Support Team. https://gopro.com/help/PKBContactus

[chinnathamby]

Thank you friend. Phone numbers for India is wrong in their support page and chat is not working. Bad page. :( Any way, I have contacted them thorugh mail and waiting for reply. support@gopro.com, is their support mail right ?

[danielr15]

It is, but I believe you need a reference number to get a reply. Perhaps @ryanv12566 or @jefft can help you out with this.

[chinnathamby]

For that I need to contact them, but unfortunately both chat and phone numbers are not working. :( Chat is showing "Hang on while we connect you to an agent." but nothing happened. 

[jefft]

@chinnathamby - Chat can be busy. Calling in is going to be the better option. I believe the phone lines are open from 12:30pm to 9:30pm IST. The India numbers on the page at https://gopro.com/help/articles/Block/Telephone-Numbers are active, but if you're having trouble, our international number (US) is 650-436-4001.

Jeff