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Tourist
Posts: 2
Accepted Solution

GoPro Hero 5 does not charge and switch on

Hi. My GoPro Hero 5 does not charge and power is not working. Before the battery went empty, the power automatically turns off and when it opens, it switches to different shooting modes by itself. Then it turns of again. I already tried removing the SD card and the battery and put it back in but still not working.

Accepted Solutions
Explorer
Posts: 12,208

Re: GoPro Hero 5 does not charge and switch on

Are you charging on a wall charger or your computer? If you have a standard phone charger, try removing the battery and SD card and then reinserting only the battery. Plug the camera into the phone wall charger. Does the red light turn on? It sometimes takes a few seconds. If you can get the camera to charge, the next step will be to address the odd behavior you are describing.

First, make sure you card is from this list https://gopro.com/help/articles/Block/microSD-Card-Considerations

Format your SD card in your computer.

Download the manual update to your computer and then put the Update (not Update.zip) folder onto the SD card. https://gopro.com/update/hero5

After the update is completed, let us know if you are having the same issue. It just might be a setting in your camera.

If you are unable to get the camera to charge, it could be the cable, battery, or camera that has the issue. If you have another cable, try that. If you are unable to solve the charging issue, contact the Support Team as this will most likely be an issue only they can help you with. https://gopro.com/help/PKBContactus

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All Replies
Explorer
Posts: 12,208

Re: GoPro Hero 5 does not charge and switch on

Are you charging on a wall charger or your computer? If you have a standard phone charger, try removing the battery and SD card and then reinserting only the battery. Plug the camera into the phone wall charger. Does the red light turn on? It sometimes takes a few seconds. If you can get the camera to charge, the next step will be to address the odd behavior you are describing.

First, make sure you card is from this list https://gopro.com/help/articles/Block/microSD-Card-Considerations

Format your SD card in your computer.

Download the manual update to your computer and then put the Update (not Update.zip) folder onto the SD card. https://gopro.com/update/hero5

After the update is completed, let us know if you are having the same issue. It just might be a setting in your camera.

If you are unable to get the camera to charge, it could be the cable, battery, or camera that has the issue. If you have another cable, try that. If you are unable to solve the charging issue, contact the Support Team as this will most likely be an issue only they can help you with. https://gopro.com/help/PKBContactus
Adventurer
Posts: 10,203

Re: GoPro Hero 5 does not charge and switch on

So is this a new camera? you simply did not charge it but used it? or did you charge it and then used it?    

 

WHen I got my hero 5 black I charged it  and I   had to more or less  start  pulling hte usb type C out. then pull the bat and  camera worked as expected ever sice.     why.  we all are not sure, but we have to have thebattery charge?  and use a 1.2Amp or higher  charger  for starters. let charge for 15 minutes and see if it is   getting warm.  and report back

Tourist
Posts: 2

Re: GoPro Hero 5 does not charge and switch on

Thanks for the reponse. I had it checked in the store and they said it's the unit that has a problem. Battery is working in other cameras.