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Tourist
Posts: 4
Accepted Solution

GoPro Hero 5 black audio cut

Need help!

 

i dont have audio using my gopro hero 5 black.   it used to be intermittent but now even if i reset to factory, still no luck

 

appreciate your help


Accepted Solutions
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GoPro
Posts: 15,988

Re: GoPro Hero 5 black audio cut

 

Hi @superpike7016

 

What SD card are you using? Is this happening to all resolutions?

 

If you are using the camera with a mic adapter, please see the special note listed here.

 

If resetting the camera does not work, I recommend doing a manual software update.

 

Should all else fails, let our Support Team look into this issue further. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,988

Re: GoPro Hero 5 black audio cut

 

Hi @superpike7016

 

What SD card are you using? Is this happening to all resolutions?

 

If you are using the camera with a mic adapter, please see the special note listed here.

 

If resetting the camera does not work, I recommend doing a manual software update.

 

Should all else fails, let our Support Team look into this issue further. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ