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Hiker
Posts: 7
Accepted Solution

GoPro Hero 5 Stops Recording at random times - Is it Overheating?

I purchased my GoPro to record video while doing podcasts. Currently, I'm having an issue where the GoPro will automatically stop recording after certain periods of time. Sometimes it's 15 minutes, sometimes it's 30 minutes, sometimes it's 5 minutes. 

 

Here is my setup.

 

  • GoPro Hero 5 Black in it's in-house casing with the port cover taken off
  • The GoPro USB-C Microphone Adapter is plugged in
  • A 6' USB-C cord plugged into an Apple outlet to make sure it has continuous power and not relying on battery. This is plugged into the additional USB-C plug on the Microphone Adapter
  • The audio is set to "Line-In" (line is coming from a Zoom H6 line-out)
  • The Wifi and GPS have both been turned off because I read somewhere this features may cause it to possibly overheat and turn off
  • I changed the "auto-off" feature to "never"
  • Firmware is v2.00
  • The SD Card is a 128GB Extreme UHS-I microSDXC Memory Card
  • Recording is always in 1080p 30FPS

There have been two times where it recorded for 50+ minutes straight without any issue. I Format the SD card everytime I transfer the videos off the camera. 

 

Is there anything else I can try to make sure the GoPro doesn't stop recording?

 

Thanks


Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro Hero 5 Stops Recording at random times - Is it Overheating?

Hi All, if you have performed a manual update, are using a recommended SD Card, and have formatted that card I would recommend reaching out to support directly for further troubleshooting. If the camera is freezing up it can be due to the SD Card or the Camera itself. Support can further assist to diagnose what may be going on there. https://gopro.com/help/PKBContactus

 

Best,

Ryan

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All Replies
Sightseer
Posts: 1

Re: GoPro Hero 5 Stops Recording at random times - Is it Overheating?

Having the same issue, only just running the stock camera, no attachments, nothing else.  Samsung Evo Select 128 GB micoSD card.  1080p 60FPS.

Tourist
Posts: 4

Re: GoPro Hero 5 Stops Recording at random times - Is it Overheating?

Same issue for me. My GoPro4 worked like a champ but the 5 seems to be crap so far. Not a lot of good if it stops after 5 mins or recording.

Sightseer
Posts: 1

Re: GoPro Hero 5 Stops Recording at random times - Is it Overheating?

[ Edited ]

Having the same issue, only just running the stock camera, no attachments, nothing else.  Sandisk Extreme (V30) 64GB mico-SD card. 1080p 60FPS. I hope a quick solution will be found. 

GoPro
Posts: 3,924

Re: GoPro Hero 5 Stops Recording at random times - Is it Overheating?

Hi All, if you have performed a manual update, are using a recommended SD Card, and have formatted that card I would recommend reaching out to support directly for further troubleshooting. If the camera is freezing up it can be due to the SD Card or the Camera itself. Support can further assist to diagnose what may be going on there. https://gopro.com/help/PKBContactus

 

Best,

Ryan

Hiker
Posts: 7

Re: GoPro Hero 5 Stops Recording at random times - Is it Overheating?

I tried something different today and it seemed to have success. I was able to record 3 different times all over 30 minutes in length and not once did it stop recording.

 

In addition to everything I have mentioned above, I turned off Voice Commands. Maybe there was something I said that made it sound like "GoPro Stop Recording" or maybe this is just a bad feature and can't decipher it well enough. But turning off Voice Commands seemed to be a fix. I will have to experiment more and turn back on GPS, Wifi and other features to see if it just wasn't a fluke.

Tourist
Posts: 4

Re: GoPro Hero 5 Stops Recording at random times - Is it Overheating?

After waiting on hold for 35 mins (GoPro pls seriously work on your support), I manually updated the firmware and I was able to get to 20 mins. Not sure this solved it or not but GoPro confirmed I had a supported SD Card. I will try for a longer record and see what happens but I can get by 5 mins now.

Hiker
Posts: 7

Re: GoPro Hero 5 Stops Recording at random times - Is it Overheating?

yes. GoPro support is very bad. The online chat is worthless (how hard is it to have a queue?) and the CSR was a little clueless when I called and basically told me to try a different SD Card.

 

However, I did another recording yesterday that was over an hour and it didn't turn off once. I have a feeling the Voice Commands is a big reason why it turns off. It must be sensitive to the words that are said. I had it turned off and no issue. going to try again with the Wi-Fi and GPS turned back on.