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Sightseer
Posts: 1
Accepted Solution

GoPro Hero 5 Session in busy and SD error mode

Hi all,

 

I bought a GoPro Hero 5 Session few years ago and I am using an Scandisk Extreme Plus of 32gb and 64gb. The 32gb was delivered for free when I ordered the GoPro. 

 

Recently, my GoPro remains in either "busy mode" or "SD error mode". I tried to update my GoPro either via the app (unable as the SD card is not working and therefore not enough memory) and via downloading the update files from the GoPro website. I tried it with a MacBook and with a Windows PC, both attempts didn't work as I believe my GoPro doesn't start the update process when turned on again. 

 

Does anyone has a solution for this problem?

 

Thanks.

Rogier


Accepted Solutions
GoPro
Posts: 10,213

Re: GoPro Hero 5 Session in busy and SD error mode

 

Hi @swifttree76738

 

If you’re experiencing either an ‘SD ERR’ or ‘NO SD’ message on your camera’s LCD screen, this means that your camera can't properly communicate with the SD card.  Here are some steps you can take to resolve the issue: 

Please note: Ensure that you back up any pictures and/or videos before you proceed any further to prevent loss of footage.

If you are seeing 'SD ERR' or 'SD ERROR'

  1. Make sure that the SD card is fully inserted in the camera.
  2. Please enter the Settings menu and select the trash can icon to Delete All/Format your SD card. You can also format the SD card using the GoPro App or your Mac / Windows computer. This will wipe the SD card clean of all data including any potential issues that may have been causing the error. Exit your settings menu and the camera should return to a normal display. 
  3. If after performing the troubleshooting above, you see this error after recording in a high-resolution or -frame rate mode, it's likely that your SD card is unable to keep up with the camera's output. For further validation, please try a secondary card from our Recommended List for the best performance.

Let us know how it goes.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 10,213

Re: GoPro Hero 5 Session in busy and SD error mode

 

Hi @swifttree76738

 

If you’re experiencing either an ‘SD ERR’ or ‘NO SD’ message on your camera’s LCD screen, this means that your camera can't properly communicate with the SD card.  Here are some steps you can take to resolve the issue: 

Please note: Ensure that you back up any pictures and/or videos before you proceed any further to prevent loss of footage.

If you are seeing 'SD ERR' or 'SD ERROR'

  1. Make sure that the SD card is fully inserted in the camera.
  2. Please enter the Settings menu and select the trash can icon to Delete All/Format your SD card. You can also format the SD card using the GoPro App or your Mac / Windows computer. This will wipe the SD card clean of all data including any potential issues that may have been causing the error. Exit your settings menu and the camera should return to a normal display. 
  3. If after performing the troubleshooting above, you see this error after recording in a high-resolution or -frame rate mode, it's likely that your SD card is unable to keep up with the camera's output. For further validation, please try a secondary card from our Recommended List for the best performance.

Let us know how it goes.

 

Thanks!

Ej