Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

GoPro Hero 5 Session completely unresponsive

Trying to charge my hero 5 session for the first time in a couple months, and it is completely unresponsive. Have been charging it all day, and have even taken the sd card out, and have tried holding the menu button for 10 seconds but nothing will work. Any possible solutions?
Adventurer
Posts: 9,273

Re: GoPro Hero 5 Session completely unresponsive

hold it for 40 seconds ........ anything?

GoPro
Posts: 2,881

Re: GoPro Hero 5 Session completely unresponsive

Sorry to hear about the trouble, @colefraser. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On

 

If the issue persists, our Support team at https://gopro.com/help/ContactUs will be able to assist you with the next steps.