Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-28514%22%20slang%3D%22en-US%22%3EGoPro%20Hero%205%20SD%20Card%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-28514%22%20slang%3D%22en-US%22%3E%3CP%3EI%20purchased%20my%20first%20ever%20Gopro%20hero%205%20Black%20two%20weeks%20ago.%20I%20have%20to%20admit%20I%20was%20totally%20excited.%20You%20can%20imagine%20my%20dissapointment%20when%20all%20I%20got%20trying%20to%20film%20was%20continuous%20%22SD%20CARD%20ERROR%22%20messages.%20So%20I%20returned%20it%20to%20the%20shop%20where%20I%20purchased%20it.%20They%20replaced%20the%20product%2C%20same%20story%20%22SD%20CARD%20ERROR%22.%20I%20had%20contacted%20Gopro.%20Their%20help%20was%20to%20remove%20battery%20and%20SD%20Card%2C%20replace%26nbsp%3BSD%26nbsp%3BCard%2C%20then%20battery%20after%2010%20seconds%20and%20format%20card%20after%20this.%20IT%20DOES%20NOT%20WORK........Today%20I%20returned%20both%20SD%20Card%20and%20Replacement%20Camera%20and%20went%20to%20a%20different%20store.%20I%20purchased%20a%20Hero%205%20Black%20exactly%20the%20same%20as%20the%20other%20two%2C%20and%20a%20SanDisk%2064GB%20Extreme%20Plus%20Card.%20Haleluja%20it%20works.......so%20far.%20GoPro%20you%20have%20a%20problem%2C%20your%20cameras%20are%20very%20good%20but%20you%20need%20to%20pin%20down%20exactly%20what%20SD%20cards%20work%20with%20them%20or%20you%20will%20loose%20customers.%20I%20was%20a%20gnats%20hair%20away%20from%20walking%20away%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-28514%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-28545%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20SD%20Card%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-28545%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16753%22%20target%3D%22_blank%22%3E%40jims8110%3C%2FA%3E%20-%20What%20SD%20card%20did%20you%20use%20originally%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-28634%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20SD%20Card%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-28634%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jeff%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3CP%3Ejefft%20wrote%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CBLOCKQUOTE%3E%3CP%3E%40jims8110%20-%20What%20SD%20card%20did%20you%20use%20originally%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJeff%3C%2FP%3EHi%20Jeff%3CP%3EI%26nbsp%3Bhad%20the%20following%20card%20originally%3C%2FP%3ESanDisk%20Extreme%2064%20GB%20microSDXC%20Memory%20Card%20%2B%20SD%20Adapter%20up%20to%2090%20MB%2Fs%2C%20Class%2010%2C%20U3%2C%20V30%2C%20FFP%3CP%3Ethank%20you%20for%20opening%20up%20a%20dialogue%3C%2FP%3E%3CP%3EJim%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-28637%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20SD%20Card%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-28637%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20the%20exact%20same%20problem.%20Got%20a%20Hero5%20Black%20for%20xmas.%20Was%20away%20and%20finally%20opend%20on%20Monday.%20Has%20not%20worked%20at%20all.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECard%20error%20in%20camera%2C%20won't%20format%20in%20camera%2C%20when%20I%20put%20the%20card%20in%20a%20PC%20the%20computer%20says%20about%20the%20card%3A%20%22is%20not%20accessible%22%20%22The%20file%20or%20directory%20is%20corrupted%20and%20unreadable%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20camera%20won't%20format%20the%20cars%2C%20I%20can't%20format%20the%20card%20with%20a%20computer%2C%20I%20have%20tried%20the%20know%20fixes%20on%20the%20GoPro%20site.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20card%20came%20budled%20with%20the%20camera%20from%20Best%20Buy%3C%2FP%3E%3CP%3ESanDisk%20Extreme%20PLUS%2064GB%2C%20MicroSD%20XC%20I%2C%20V30%2C%20U3%20with%20code%20SDQXWG-0664G-ANCMA%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20card%20appears%20to%20be%20on%20one%20ok%20list%20on%20the%20GoPro%20Site%20but%20not%20listed%20on%20another%20list%20on%20the%20GoPro%20Site%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETrying%20to%20find%20out%20if%20its%20the%20camera%20or%20card.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-28647%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20SD%20Card%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-28647%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16753%22%20target%3D%22_blank%22%3E%40jims8110%3C%2FA%3E%20-%20Thanks%20for%20the%20reply.%20I%20don't%20know%20the%20exact%20model%20of%20card%20you%20were%20using%2C%20but%20those%20specs%20look%20ok.%20FYI%20that%20our%20list%20of%20recommended%20cards%20is%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20have%20been%20hearing%20reports%20of%20issues%20with%20some%20cards.%20We%20posted%20this%20message%20a%20couple%20of%20weeks%20ago%20regarding%20this%20type%20of%20issue%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FPairing-SD-Cards-with-Your-HERO5-Black-Camera%2Fm-p%2F25726%23U25726%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FPairing-SD-Cards-with-Your-HERO5-Black-Camera%2Fm-p%2F25726%23U25726%3C%2FA%3E.%20Following%20these%20steps%20should%20resolve%20the%20issues%20for%20most%20customers%2C%20but%20if%20they%20don't%2C%20our%20Support%20team%20at%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20will%20be%20happy%20to%20troubleshoot%20with%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGlad%20you%20ultimately%20got%20it%20figured%20out.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

Re: GoPro Hero 5 SD Card Error

good afternoon. I would like to get advice from the producers themselves. A week ago I returned home from Europe to Novosibirsk. Brought out a super camera GoPro Hero 5 Black. The camera was new and zapakowane by the manufacturer. In Novosibirsk have already bought for the camera memory card, Samsung microSDXC UHS-I Card Pro Plus 64 GB. When I inserted the memory card in the GoPro 5 camera gave the error "Sd Card Error". I have tried to format the flash drive and the other card carriers from other manufacturers 10 class, but it gave no result. You as a manufacturer, what would you suggest to do? and soon to the vacation fly and I would like to take pictures of her surfing and so on...

Sightseer
Posts: 2

Re: GoPro Hero 5 SD Card Error

Hi there

 

We purchased the Hero 5 Black yesterday and have continous error messages with the SD Card - which is a Sandisk Extreme 32GB (and was recommended by the sales person as the best one for this camera).   I have read the stream below and have reformatted the SD card twice now and still continue to receive an error alert and beep so am unable to video.   So sad - so keen to start using this!    

 

Please advise next best step.

 

Many thanks

Marianne

Nelson, NZ

Tourist
Posts: 4

Re: GoPro Hero 5 SD Card Error

what error writes you camera?

Sightseer
Posts: 2

Re: GoPro Hero 5 SD Card Error

It just says SD Error .... then after I have formatted it just says Error next to the card icon on the screen.

Is that what you meant?

Tourist
Posts: 4

Re: GoPro Hero 5 SD Card Error

I have the same problem ( I hope the manufacturer will answer our questions. I've tried everything.

Highlighted
Sightseer
Posts: 1

Re: GoPro Hero 5 SD Card Error

I am getting the exact same problem on my GoPro Hero 5 with 124GB :(

 

I'm about to go on my honey moon 6th august so, this sucks!