11-23-2017 06:20 PM
Hello, I've been using my GoPro Hero 5 Black for about 4-5 months now primarily for surfing and have had little issue until today. While out surfing as usual I first noticed a bit of moisture in the front lcd and then about 10 minutes later the whole camera was dead. When I got home I inspected it and the battery is friend as well as the battery terminal inside the camera. I tried putting another battery in it but it is completely dead. I've enjoyed your product and would like to know what I can do about this. I did not do anything different with it today from any other day and all doors on the device we're sealed. I feel this should be covered by warranty as it is marketed as being waterproof. Thank you.
11-23-2017 09:55 PM