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%3CLINGO-SUB%20id%3D%22lingo-sub-81496%22%20slang%3D%22en-US%22%3EGoPro%20Hero%205%20Not%20So%20Waterproof%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-81496%22%20slang%3D%22en-US%22%3EHello%2C%20I've%20been%20using%20my%20GoPro%20Hero%205%20Black%20for%20about%204-5%20months%20now%20primarily%20for%20surfing%20and%20have%20had%20little%20issue%20until%20today.%20While%20out%20surfing%20as%20usual%20I%20first%20noticed%20a%20bit%20of%20moisture%20in%20the%20front%20lcd%20and%20then%20about%2010%20minutes%20later%20the%20whole%20camera%20was%20dead.%20When%20I%20got%20home%20I%20inspected%20it%20and%20the%20battery%20is%20friend%20as%20well%20as%20the%20battery%20terminal%20inside%20the%20camera.%20I%20tried%20putting%20another%20battery%20in%20it%20but%20it%20is%20completely%20dead.%20I've%20enjoyed%20your%20product%20and%20would%20like%20to%20know%20what%20I%20can%20do%20about%20this.%20I%20did%20not%20do%20anything%20different%20with%20it%20today%20from%20any%20other%20day%20and%20all%20doors%20on%20the%20device%20we're%20sealed.%20I%20feel%20this%20should%20be%20covered%20by%20warranty%20as%20it%20is%20marketed%20as%20being%20waterproof.%20Thank%20you.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-81496%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-81592%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20Not%20So%20Waterproof%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-81592%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F43979%22%20target%3D%22_blank%22%3E%40toughpike17881%3C%2FA%3E%20-%20If%20you're%20seeing%20water%20in%20the%20front%20LCD%2C%20please%20contact%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E.%20That's%20often%20a%20separate%20issue%20than%20a%20leak%20in%20the%20battery%20compartment%20and%20our%20team%20may%20be%20able%20to%20help%20you%20out%20with%20that.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

GoPro Hero 5 Not So Waterproof

Hello, I've been using my GoPro Hero 5 Black for about 4-5 months now primarily for surfing and have had little issue until today. While out surfing as usual I first noticed a bit of moisture in the front lcd and then about 10 minutes later the whole camera was dead. When I got home I inspected it and the battery is friend as well as the battery terminal inside the camera. I tried putting another battery in it but it is completely dead. I've enjoyed your product and would like to know what I can do about this. I did not do anything different with it today from any other day and all doors on the device we're sealed. I feel this should be covered by warranty as it is marketed as being waterproof. Thank you.
GoPro Community Manager
Posts: 5,852

Re: GoPro Hero 5 Not So Waterproof

@toughpike17881 - If you're seeing water in the front LCD, please contact our Support team at https://gopro.com/help/ContactUs. That's often a separate issue than a leak in the battery compartment and our team may be able to help you out with that.

 

Thanks,

Jeff