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Hiker
Posts: 10

GoPro Hero 5 Leakage; Back LCD Screen not working but camera still working

Hi Sir,

 

My GoPro Hero5 got water leakage problem and caused my back LCD screen not working already. The camera still working when i tried to connect to my old mobile, but i would like to connect to my new phone now and only noticed that i can't get the wifi password without the back LCD screen. What can you help?

 

Thank you

GoPro
Posts: 3,505

Re: GoPro Hero 5 Leakage; Back LCD Screen not working but camera still working

Hi @leonardgan,

 

If it's a hardware problem I suggest to contact our customer support team. 

 

But if it can be fixed by manual software update you don't have to. 

Try to follow the step for manual update on this website: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

Regards,

-Jay 

Hiker
Posts: 10

Re: GoPro Hero 5 Leakage; Back LCD Screen not working but camera still working

Hi @graytree76514 Definitely is not firmware/software problem. Just checked is up to date. It happened after a snorkeling (without supersuit due to HERO5 quoted is waterproof for 10meter deep!!). Then i saw the front screen is soaked with seawater, i turned it off immediately and let it dry for few days. After few days, once i turn on the device, a "colourful" back LCD screen turned up and goes empty another day later. Actually I don't give much hope on it due to contacted with salt water, but it seem still working by connecting to my old phone. Problem is: Although GoPro quoted is waterproof, but actually is NOT ! Can we claim back a new device as due to water leakage problem?? as i read many of HERO5 users is having same issue as well !! What can GoPro do with this actually?
GoPro
Posts: 3,505

Re: GoPro Hero 5 Leakage; Back LCD Screen not working but camera still working

It would be best to contact our customer support team @leonardgan,

 

https://gopro.com/help/ContactUs

 

Regards,

-jay