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Sightseer
Posts: 1

GoPro Hero 5 Issue

hi goodevening. im khay from Philippines. i purchased my go pro 5 last october and just tried the underwater feature last january. sad to say, it was soaked in water it got wet for the reason i cant figure out, i already asked assistance here in Cebu city, Philippines Tech support and they just gave me this site for instructions/assistnce. i need help with this issue please.
i look forward for your assistance.
thankyou so much
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GoPro
Posts: 6,513

Re: GoPro Hero 5 Issue

 

Hi @grandsand76823

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing. 

Please reach out to our Support Team so they can have a closer look on what happened with your camera.

They may ask you for pictures of the camera and/or mount used.

You may contact them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej