02-13-2019 06:57 AM
i look forward for your assistance.
thankyou so much
02-13-2019 09:47 AM
So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.
Please reach out to our Support Team so they can have a closer look on what happened with your camera.
They may ask you for pictures of the camera and/or mount used.
You may contact them by phone or chat through https://gopro.com/help/ContactUs