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Tourist
Posts: 4
Accepted Solution

GoPro Hero 5 External Mic

Hello! I would like to know where I claim because buy me the GoPro 5 less than a year ago and yesterday doing snorkel has fallen into water on the front and no longer works, the camera stopped recording and already does not turn on now...

E47167D4-7EB8-4561-99C0-BA5DA613B3F4.png

Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro Hero 5 External Mic

Hi @royalcave85105,

 

For water related issues you will need to get in touch with our Support Team directly: https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post

Tourist
Posts: 4

Re: GoPro Hero 5 External Mic

are there any email address or phone or something? because I can't find anything thanks

View solution in original post

GoPro
Posts: 3,924

Re: GoPro Hero 5 External Mic


All Replies
GoPro
Posts: 3,924

Re: GoPro Hero 5 External Mic

Hi @royalcave85105,

 

For water related issues you will need to get in touch with our Support Team directly: https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 4

Re: GoPro Hero 5 External Mic

are there any email address or phone or something? because I can't find anything thanks

GoPro
Posts: 3,924

Re: GoPro Hero 5 External Mic

Hey @royalcave85105,

 

Here is the list of Phone numbers:

 

https://gopro.com/help/articles/Block/Telephone-Numbers

 

Best,

Ryan

Tourist
Posts: 4

Re: GoPro Hero 5 External Mic

Thank ryan
Tourist
Posts: 4

Re: GoPro Hero 5 External Mic

I've already put me in contact with them and I've been told that water sometimes not it cover you but collect information and you can give me any solution, hopefully Yes!