08-12-2019 11:25 AM
I am currently on holiday in Dubai, i left my camara on the unbed under the unbrella and went for a swim. when i returned i found the sun was directly on the camara.
when i turned the camera on it said it was too hot, it has now cooled down and will start but shuts off imediately also the square LCD panel is blank.
can you advise what i can do to get the camera to start again?
08-14-2019 01:11 PM
Thanks for reaching out. If you have an extra battery, see if that can help isolate the issue with the camera. If the camera still won't power on, try the suggestions in this article: HERO5 Black Will Not Power On
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.
08-17-2019 06:28 AM
thank you for yor response, i have tried the things you have said unfortunately they have not restarted my GoPro, i have tried to contact the support team via chat line but cannot contact them, message just states "cannot contact at this time" looks like i will have to wait till i am home again, big shame missing out on some good photo oportunities.
08-17-2019 02:39 PM
@russellf4374, thanks for going through the suggested steps. If contacting our Support team by phone, make sure that the network allows calls to toll-free numbers. If having issues connecting via chat, try changing the page location to the US.