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Tourist
Posts: 3
Accepted Solution

GoPro Hero 5 Black: solid red light, not turning on, overheating

I used my GoPro Hero 5 Black about 4 times or so now. Right now it is showing solid red on the rear and the bottom indicator and is overheating. There is also condensation forming in the lens in the front due to the overheating. I tried the manual 8-10 seconds holding down both buttons trick and it didn't work. Can anyone please help me?


Accepted Solutions
Explorer
Posts: 11,677

Re: GoPro Hero 5 Black: solid red light, not turning on, overheating

I'm sure it's too late for this now, but in the future just remove the battery, hold down the power button for 20 seconds and then put the battery back into the camera. Also, make sure you are using a newly formatted SD card from this list https://gopro.com/help/articles/Block/microSD-Card-Considerations
and have installed the manual update https://gopro.com/update/hero5

View solution in original post


All Replies
Explorer
Posts: 11,677

Re: GoPro Hero 5 Black: solid red light, not turning on, overheating

I'm sure it's too late for this now, but in the future just remove the battery, hold down the power button for 20 seconds and then put the battery back into the camera. Also, make sure you are using a newly formatted SD card from this list https://gopro.com/help/articles/Block/microSD-Card-Considerations
and have installed the manual update https://gopro.com/update/hero5
Highlighted
Backpacker
Posts: 1,447

Re: GoPro Hero 5 Black: solid red light, not turning on, overheating

Before seeing what the issue is. Is the camera on the charger when this happens? Or is it on standalone not doing anything when this happens?
Tourist
Posts: 3

Re: GoPro Hero 5 Black: solid red light, not turning on, overheating

What does this exactly do to the gopro? I am trying to understand the process that happens when you perform those steps.

Tourist
Posts: 3

Re: GoPro Hero 5 Black: solid red light, not turning on, overheating

Both while on the charger and when off the charger