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Reply
Tourist
Posts: 3
Accepted Solution

GoPro Hero 5 Black not powering on properly

I've had trouble with gopro ever since day 1. I got one about 2 months ago, lost it due to a faulty mount, got one back thanks to customer service, and am now having even more troubles with it. 

 

I'm trying to get some videos onto my computer to start editing them, but my gopro won't turn on. I put the charged battery in correctly and try turnng it on but instead it does 3 beeps and red flashing lights then the screen turns on for about half a second and then turns off again. It repeats this process over and over again until I take out the battery to get it to stop beeping. I've tried searching up other discussions with my problem but there doesn't seem to be any. I've also tried gopro's troubleshooting steps to get the gorpro to turn on, but it doesn't seem to be the same issue that I'm having and isn't working.

 

Anyone know how to fix this problem?


Accepted Solutions
Tourist
Posts: 3

Re: GoPro Hero 5 Black not powering on properly

For anyone else having this probelm, I had to call the GoPro support phone line to help get my issue fixed.

 

They said to use a micro SD card adapter to plug the SD card into a computer and add on an update for the GoPro. 

 

Haven't tried it yet since I don't have an adapter but it sounds like it should work so the case is closed

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: GoPro Hero 5 Black not powering on properly

Hi @sunnywater87706,

 

Have you tried taking the SD Card out of the camera when trying to power it on?

 

You can also try taking the battery out completely when connecting the camera to the computer!

 

Best,

Ryan 

Tourist
Posts: 3

Re: GoPro Hero 5 Black not powering on properly

Yes I've tried with SD card out, and battery pack out. Nothing seems to be working.

Tourist
Posts: 3

Re: GoPro Hero 5 Black not powering on properly

For anyone else having this probelm, I had to call the GoPro support phone line to help get my issue fixed.

 

They said to use a micro SD card adapter to plug the SD card into a computer and add on an update for the GoPro. 

 

Haven't tried it yet since I don't have an adapter but it sounds like it should work so the case is closed