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%3CLINGO-SUB%20id%3D%22lingo-sub-58721%22%20slang%3D%22en-US%22%3EGoPro%20Hero%205%20Black%20no%20files%20to%20transfer%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-58721%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3Eyesterday%20after%20coming%20from%20the%20beach%20i%20wanted%20to%20import%20my%20videos%20to%20my%20laptop%20and%20connected%20my%20hero%205%20with%20a%20cable%20and%20opened%20Quik%20desktop%20app.%20After%20selecting%20my%20camera%2C%20the%20name%20is%20just%20CAMERA%2C%20and%20it%20says%20%22No%20files%20to%20import%22%20and%20my%20SD%20card%20says%20NAN%20GB.%20Even%20when%20i%20try%20to%20open%20it%20over%20windows%20explorer%2C%20when%20i%20open%20the%20camera%20it%20just%20says%20no%20files%20to%20view.%20I%20can%20watch%20the%20videos%20on%20the%20camera%20itself%20and%20on%20my%20phone.%20The%20cabel%20works%20i%20checked%20it.%20Please%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-58721%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-58771%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%205%20Black%20no%20files%20to%20transfer%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-58771%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F34890%22%20target%3D%22_blank%22%3E%40herc2712%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20about%20the%20issues%20you%20are%20running%20into%20with%20that%20camera.%20Give%20the%20steps%20in%20this%20article%20a%20try%20to%20see%20if%20you%20can%20get%20those%20files%20imported%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Windows%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Windows%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

GoPro Hero 5 Black no files to transfer?

Hi, 

yesterday after coming from the beach i wanted to import my videos to my laptop and connected my hero 5 with a cable and opened Quik desktop app. After selecting my camera, the name is just CAMERA, and it says "No files to import" and my SD card says NAN GB. Even when i try to open it over windows explorer, when i open the camera it just says no files to view. I can watch the videos on the camera itself and on my phone. The cabel works i checked it. Please help.

goproapp.png

Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro Hero 5 Black no files to transfer?

Hi @herc2712,

 

I am sorry to hear about the issues you are running into with that camera. Give the steps in this article a try to see if you can get those files imported: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt...

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: GoPro Hero 5 Black no files to transfer?

Hi @herc2712,

 

I am sorry to hear about the issues you are running into with that camera. Give the steps in this article a try to see if you can get those files imported: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt...

 

Best,

Ryan