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Tourist
Posts: 2
Accepted Solution

GoPro Hero 5 Black filled up with water

Hi there. I have a Hero 5 and used it here in Gautemala yesterday. The battery was low and it died. The next day (today) I went to charge it back up and noticed the red light wasn't coming on. I then picked it up and it felt super hot. I looked at the front little screen and it had little white dots appearing and I noticed water in the screen. I immediately unplugged it and opened the battery/SD card hatch. There was a large amount of water inside the GoPro. I bought it in Australia and am travelling through Central and South America for 7 months so this is extremely frustrating. How does this issue get resolved?

Kind regards Kaden

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GoPro
Posts: 5,897

Re: GoPro Hero 5 Black filled up with water

 

Hi @nobleflame02320

 

It would be best to contact GoPro Customer Support for this kind of issue. 

We can only provide troubleshooting steps and recommendation. 

 

Only GoPro Customer Support can provide accurate resolution for that specific issue since it might need a replacement. 

 

 

Regards,

-Jay 

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Highlighted
GoPro
Posts: 5,897

Re: GoPro Hero 5 Black filled up with water

 

Hi @nobleflame02320

 

It would be best to contact GoPro Customer Support for this kind of issue. 

We can only provide troubleshooting steps and recommendation. 

 

Only GoPro Customer Support can provide accurate resolution for that specific issue since it might need a replacement. 

 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 2

Re: GoPro Hero 5 Black filled up with water

Thanks Jay. Could you please help me with a link or something to customer support? This forum was all I could find??

Regards Kaden
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GoPro
Posts: 5,897

Re: GoPro Hero 5 Black filled up with water

Hi @nobleflame02320

 

https://gopro.com/help/ContactUs they are available via phone or chat. 

 

 

 

Regards,

-Jay