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Sightseer
Posts: 2

GoPro Hero 5 Black entrei com ela na água e o visor não funciona mais

Boa noite, 

 

Comprei a GoPro Hero 5 Black em outubro do ano passado. 

Recentemente entramos com ela a primeira vez na água e depois disso o visor dela não funciona mais. Como proceder nesse caso?

 

Att.,

GoPro
Posts: 8,348

Re: GoPro Hero 5 Black entrei com ela na água e o visor não funciona mais

Hi @sweetpeak15676

 

If the touch screen is not working, ensure that the the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's still the same, please try re-flashing the software. Please refer to this link

After the update, proceed with a factory reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs       

 

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro Hero 5 Black entrei com ela na água e o visor não funciona mais

Olá, 

 

Obrigada! Mas a GoPro esta atualizada, mesmo assim o visor não funciona e o botão do lado direito da câmera também não responde aos comandos. 

 

Acredito que o problema seja devido a água mesmo. 

 

Como posso entrar em contato com o Suporte da Gopro?

 

Tentei através do e-mail, mas não consegui, o chat também esta indisponível desde semana passada. 

 

Att.,

GoPro
Posts: 2,183

Re: GoPro Hero 5 Black entrei com ela na água e o visor não funciona mais

Hi @sweetpeak15676, you may contact them by phone or chat through here: https://gopro.com/help/ContactUs