08-29-2018 01:16 PM
08-29-2018 01:21 PM
08-29-2018 01:24 PM
Could you help us out by telling all the sdxc card you have the class and brand, is it a gopro recmmended card? How did you format and on what. did you at least do a computer full not quick format, after you do a full you can do a quick, then i nthe camera as well. Did you at least try to update and manually a well reflash again firmware into the camera. If the camera is still doing those issues it can come down to a faulty camera and you should be all set to return and then see if the new one offers no issues. you are good to go.
should be real simple to work your issue out and resolve the problem.
08-29-2018 04:18 PM
08-29-2018 04:43 PM
Why that particular card. is it on their list. is is going to work, give troubles etc... so if you have the chance and have a card that is on the list use that and you'll start enjoying a trouble free camera?
Card Name and Manufacturer Part Number HERO (2018) HERO6 Black HERO5 Black Fusion HERO4 (Black & Silver) Session Cameras HERO3+ / HERO3: Black HERO+ LCD / HERO+ HERO (2014)
|SanDisk Extreme UHS-I 32GB (SDSDQXL-032G-A46A - 32GB) or (SDSQXNE-032G-AN6MA)||Y||Y||Y||Y||Y||Y||Y||Y||Y|
|SanDisk Extreme UHS-I 64GB (SDSDQXL-064G-A46A - 64GB) or (SDSQXNE-064G-AN6MA)||Y||Y||Y||Y||Y||Y||Y||Y||N|
|SanDisk Extreme UHS-I 16GB (SDSQXNE-016G-AN6MA)||Y||N||Y||N||Y||Y||Y||Y||Y|
|SanDisk Extreme PLUS UHS-I 16GB (SDSDQX-016G-A46A - 16GB) or (SDSQXSG-016G-ANCMA)||Y||N||Y||N||Y||Y||Y||Y||Y|
|SanDisk Extreme PLUS UHS-I 32GB (SDSDQX-032G-A46A - 32GB) or (SDSQXSG-032G-ANCMA)||Y||N||Y||Y||Y||Y||Y||Y||Y|
|SanDisk Extreme PLUS UHS-I 64GB (SDSDQX-064G-A46A - 64GB) or (SDSQXSG-064G-ANCMA)||Y||N||Y||Y||Y||Y||Y||Y||N|
|SanDisk Extreme PLUS UHS-I for Action Cameras 32GB (SDSDQX-032G-AA4A - 32GB)||Y||N||Y||Y||Y||Y||Y||Y||Y|
|SanDisk Extreme PLUS UHS-I for Action Cameras 64GB (SDSDQX-064G-AA4A - 64GB)||Y||N||Y||Y||Y||Y||Y||Y||N|
|SanDisk Extreme UHS-I for Action Cameras 2-pack 16GB (SDSQXNE-016G-ANCAT)||Y||N||Y||N||Y||Y||Y||Y||Y|
|SanDisk Extreme UHS-I for Action Cameras 2-pack 32GB (SDSQXNE-032G-ANCAT)||Y||N||Y||Y||Y||Y||Y||Y||Y|
|SanDisk Extreme/Extreme Plus/Extreme Pro UHS Video Speed Class 30 (V30) - ≥32GB||Y||Y||Y||Y||Y||Y||Y||Y||Y|
|SanDisk Pixtor Advanced 32GB (SDSDQX-032G-AB46A) or (SDSQXSG-032G-ABCCA)||Y||Y||Y||Y||Y||Y||Y||Y||Y|
|SanDisk Pixtor Advanced 64GB (SDSDQX-064G-AB46A) or (SDSQXSG-064G-ABCCA)||Y||N||Y||Y||Y||Y||Y||Y||N|
|Samsung Pro Plus UHS-I 128GB (MB-MD128DA/AM)||Y||N||Y||Y||Y||Y||N||N||N|
|Samsung Pro UHS-I 16GB (MB-MG16DA/AM)||Y||Y||Y||N||Y||Y||Y||Y||Y|
|Samsung Pro UHS-I 32GB (MB-MG32DA/AM)||Y||N||Y||Y||Y||Y||Y||Y||Y|
|Lexar 1000x microSDXC UHS-3 128GB (LSDMI128CBNL1000R)||Y||Y||Y||Y||Y||Y||N||N||N|
|Lexar 633x UHS-I 32GB (LSDMI32GBBNL633R)||Y||N||Y||N||Y||Y||Y||Y||Y|
|Lexar 633x UHS-I 64GB (LSDMI64GBBNL633R)||Y||N||Y||N||Y||Y||Y||Y||N|
08-30-2018 05:25 AM
08-30-2018 06:26 AM
The SanDisk Ultra Plus 128 GB is not a recommended SD card on this list. It may have worked with other GoPro but not for long. Ultra cards have been found to cause trouble with the camera in the long run. As Fishy mentioned, it would be best to use a recommended card. Manually updating the camera firmware will also help as it would clear out any possible error associated with the current installation.
Let us know if you have other questions or concerns.
09-11-2018 06:09 AM
Thanks for replying. I've bought a Sandisk Pixtor Advanced 32GB card, (which, by the way, costs $75), and I am trying to manually update firmware into the camera, but at this point the camera won't even charge (charging all night and only 8%). It's wierd how the camera worked absolutely fine for a year and then just started doing these things. I'd like to also ask, is there any GoPro service that fixes cameras? It would be great if so.