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Tourist
Posts: 5

GoPro Hero 5 Black constantly shutting off

The problem is that my GoPro Hero 5 Black is constantly shutting down after only a few seconds. I’ve tried using a different SD card, two different batteries, but nothing seems to work. I’ve even tried formatting the SD card, doing a factory reset, but still the camera shows “Too Hot Shutting Down” (when it’s not warm at all) or just the screen turns black and it’s off. The thing is, after a few seconds it is possible to turn it back on again. This is especially annoying since you can’t transfer any videos or photos and you can’t film anything as well. Last case scenario I return the GoPro, but I hope that I will be able to fix it in some way?
GoPro
Posts: 3,505

Re: GoPro Hero 5 Black constantly shutting off

 

Hi @zestc

 

It would be best to talk to our customer support via phone or chat with regards to that. 

They might be able to help. 

 

https://gopro.com/help/ContactUs

 

 

Best Regards,

-Jay 

Adventurer
Posts: 9,323

Re: GoPro Hero 5 Black constantly shutting off

Could you help us out by telling all the sdxc card you have the class and brand, is it a gopro recmmended card?  How did you format and on what. did you at least do a computer full not quick format, after you do a full you can do a quick, then i nthe camera as well.   Did you at least try to update and manually a well reflash again firmware into the camera.  If the camera is  still doing those issues it can come down to a faulty camera and you should be all set to return and then see if the new one offers no issues. you are good to go. 

 

 should be real simple to work your issue out  and resolve the problem.

Tourist
Posts: 5

Re: GoPro Hero 5 Black constantly shutting off

Hello, thank you for replying so quickly, my micro SD card is an Infinitive 64 GB class 10. I did not do a full format yet (on computer) but did do quick format (just on GoPro). I’ll also try to update firmware into the camera and see if that works. Thanks
Adventurer
Posts: 9,323

Re: GoPro Hero 5 Black constantly shutting off

Why that particular card. is it on their list. is is going to work, give troubles etc...    so if you  have the chance and have a card that is on the list  use that and you'll start enjoying a trouble free camera?

 

Card Name and Manufacturer Part Number HERO (2018) HERO6 Black HERO5 Black Fusion HERO4 (Black & Silver) Session Cameras HERO3+ / HERO3: Black HERO+ LCD / HERO+ HERO (2014)

SanDisk Extreme UHS-I 32GB (SDSDQXL-032G-A46A - 32GB) or (SDSQXNE-032G-AN6MA)YYYYYYYYY
SanDisk Extreme UHS-I 64GB (SDSDQXL-064G-A46A - 64GB) or (SDSQXNE-064G-AN6MA)YYYYYYYYN
SanDisk Extreme UHS-I 16GB (SDSQXNE-016G-AN6MA)YNYNYYYYY
SanDisk Extreme PLUS UHS-I 16GB (SDSDQX-016G-A46A - 16GB) or (SDSQXSG-016G-ANCMA)YNYNYYYYY
SanDisk Extreme PLUS UHS-I 32GB (SDSDQX-032G-A46A - 32GB) or (SDSQXSG-032G-ANCMA)YNYYYYYYY
SanDisk Extreme PLUS UHS-I 64GB (SDSDQX-064G-A46A - 64GB) or (SDSQXSG-064G-ANCMA)YNYYYYYYN
SanDisk Extreme PLUS UHS-I for Action Cameras 32GB (SDSDQX-032G-AA4A - 32GB)YNYYYYYYY
SanDisk Extreme PLUS UHS-I for Action Cameras 64GB (SDSDQX-064G-AA4A - 64GB)YNYYYYYYN
SanDisk Extreme UHS-I for Action Cameras 2-pack 16GB (SDSQXNE-016G-ANCAT)YNYNYYYYY
SanDisk Extreme UHS-I for Action Cameras 2-pack 32GB (SDSQXNE-032G-ANCAT)YNYYYYYYY
SanDisk Extreme/Extreme Plus/Extreme Pro UHS Video Speed Class 30 (V30) - ≥32GBYYYYYYYYY
SanDisk Pixtor Advanced 32GB (SDSDQX-032G-AB46A) or (SDSQXSG-032G-ABCCA)YYYYYYYYY
SanDisk Pixtor Advanced 64GB (SDSDQX-064G-AB46A) or (SDSQXSG-064G-ABCCA)YNYYYYYYN
Samsung Pro Plus UHS-I 128GB (MB-MD128DA/AM)YNYYYYNNN
Samsung Pro UHS-I 16GB (MB-MG16DA/AM)YYYNYYYYY
Samsung Pro UHS-I 32GB (MB-MG32DA/AM)YNYYYYYYY
Lexar 1000x microSDXC UHS-3 128GB (LSDMI128CBNL1000R)YYYYYYNNN
Lexar 633x UHS-I 32GB (LSDMI32GBBNL633R)YNYNYYYYY
Lexar 633x UHS-I 64GB (LSDMI64GBBNL633R)YNYNYYYYN
Tourist
Posts: 5

Re: GoPro Hero 5 Black constantly shutting off

So I tried a Sandisk Ultra Plus 128 GB from another GoPro (which works), put it into mine and it still says “Too Hot Shutting Down”. I guess the only two things left are putting firmware into the camera and formatting through computer.
GoPro
Posts: 7,964

Re: GoPro Hero 5 Black constantly shutting off

Hello @zestc

 

The SanDisk Ultra Plus 128 GB is not a recommended SD card on this list. It may have worked with other GoPro but not for long. Ultra cards have been found to cause trouble with the camera in the long run. As Fishy mentioned, it would be best to use a recommended card. Manually updating the camera firmware will also help as it would clear out any possible error associated with the current installation. 

 

Let us know if you have other questions or concerns. 

 

Thanks, 
Marius

Tourist
Posts: 5

Re: GoPro Hero 5 Black constantly shutting off

Thanks for replying. I've bought a Sandisk Pixtor Advanced 32GB card, (which, by the way, costs $75), and I am trying to manually update firmware into the camera, but at this point the camera won't even charge (charging all night and only 8%). It's wierd how the camera worked absolutely fine for a year and then just started doing these things. I'd like to also ask, is there any GoPro service that fixes cameras? It would be great if so.