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Tourist
Posts: 2

GoPro Hero 5 Black- Wont turn on

I have purchased a GoPro Hero 5 Black on 30th Jan 2017. Was using this all this time without any issue and now the camera gets heated up when charging and wont turn on. I did not use the camera for about two weeks so thought its a battery issue and tried it with another battery but the issues remains the same.

I charge it with the original Go pro charger. When charging there is a red light on the top corner of the screen but the camera wont turn on even after charging it for an hour.


Contacted the dealer who sold the camera but they want me to write to customer support of GoPro to raise a case.When i wrote to GoPro customer support they reject email with the below reply;

 

Hello,
Thanks for reaching out to us! Unfortunately, this is not a valid email address to create a new support case with GoPro.
If you already have a support case with us, please reply within that email chain and your case will be updated with your response.
If you do not have an existing support case, please follow this link to create one and a member of our team will reach out to you shortly:http://gopro.com/contact-us

Many thanks,

GoPro Support
www.gopro.com/support

 

Tried chatting with their agents online , no one is available since five days now. Can anyone advice pls? Thanks in advance

GoPro Agents.jpg
Adventurer
Posts: 10,207

Re: GoPro Hero 5 Black- Wont turn on

possible they are over whelmed wiht to muc  customers, or downsized more people etc. but   try them at their hours PST 

Tourist
Posts: 2

Re: GoPro Hero 5 Black- Wont turn on

Yeah I guess so. Ive bee trying during their working hours for the past six days. A company like GoPro should have better service standards or alternate methods for tech support