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Reply
Sightseer
Posts: 1

Re: GoPro Hero 5 Black - Static Noise - Sound

I bought a GoPro Hero5 a month back and I consider it completely useless in regards of recording audio. Same issue with the static noise being recorded in quite rooms/environments.

Recording in a home studio with room treatment and still getting the static noise I find this extremely annoying. From what I can read on various blogs and forums this is a common problem and a solution would to buy a mic. Ridiculous.
Tourist
Posts: 5

Re: GoPro Hero 5 Black - Static Noise - Sound

First of all thank you for all the answers and sorry for the late reply! :)

 

@jefft In my video I was in a total quiet room without any other sounds, that's why you can just clearly hear the static noise when you use a headset. Hmm, it's strange that you get a perfect sound in your videos (when I watch them with my volume settings, I cant hear anything)

 

Could it be a software problem (I use the latest firmware), because as you can see in my first video, the noise just appears after some seconds (second 6). It's silent, then some seconds later (like it sets a sensitivity parameter to something ultra high as it's not recognising a sound -- shouldnt it be capped?) it records (probably from it's own electric components)/produces that noise.

 

I mainly use my gopro for airsoft/paintball with the waterproof housing (so wind cant be the reason), so that the camera cant break, but then the static noise gets even worse...and its not possible to remove that sound with audacity or any other program, as I will lose more audio quality:(

 

I understand that when you use a housing, there will be some noise, but that strong? Is that normal?

 

Here is an example from one of my airsoft videos:

 

GoPro Community Manager
Posts: 5,858

Re: GoPro Hero 5 Black - Static Noise - Sound

Your best option if you're getting that much background noise and you haven't tweaked the audio in post is to contact our Support team at https://gopro.com/help/PKBContactus so we can dig into your specific case with you.

 

Jeff

Tourist
Posts: 5

Re: GoPro Hero 5 Black - Static Noise - Sound

Ok, will do that.

Is there probably a support mail address, because during the week it's difficult for me to chat/call the support team?  :)

GoPro Community Manager
Posts: 5,858

Re: GoPro Hero 5 Black - Static Noise - Sound

@nicebeach38646 - Sorry, there's not an email support address. Our US Support team is available 6am to 6pm PST on weekdays and 7am to 4pm PST on weekends.