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Tourist
Posts: 5
Accepted Solution

GoPro Hero 5 Black - Static Noise - Sound

Hello,

 

I have bought a GoPro Hero 5 Black a while ago and after some testing I realized that there is a very strong static noise even when I'm in a completely silent room or when I use the camera with a waterproof housing.

 

I use the latest firmware - sound mode is on auto - tested it in a silent room and outside, but the result is very bad...

 

Is my GoPro damaged or is this normal?

Is there a way to fix this without buying an external microphone? (havent found a solution on the web)    :( 

 

Here you can see what I mean (this is the original output that I get):

 

https://www.youtube.com/watch?v=YQ1DBXUwUHI

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

Accepted Solutions
Highlighted
GoPro Community Manager
Posts: 5,861

Re: GoPro Hero 5 Black - Static Noise - Sound

@nicebeach38646 - Hard to say what's going on. I had to pump up my speakers to the max to hear the static. Could be something as simple as the mics picking up the air conditioning in your room.

 

If you're seeing this as an ongoing issue, our team at https://gopro.com/help/PKBContactus can help troubleshoot this with you.

 

Thanks,

Jeff

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All Replies
Highlighted
GoPro Community Manager
Posts: 5,861

Re: GoPro Hero 5 Black - Static Noise - Sound

@nicebeach38646 - Hard to say what's going on. I had to pump up my speakers to the max to hear the static. Could be something as simple as the mics picking up the air conditioning in your room.

 

If you're seeing this as an ongoing issue, our team at https://gopro.com/help/PKBContactus can help troubleshoot this with you.

 

Thanks,

Jeff

Adventurer
Posts: 9,927

Re: GoPro Hero 5 Black - Static Noise - Sound

[ Edited ]

@nicebeach38646 wrote:

Hello,

 

I have bought a GoPro Hero 5 Black a while ago and after some testing I realized that there is a very strong static noise even when I'm in a completely silent room or when I use the camera with a waterproof housing.

 

I use the latest firmware - sound mode is on auto - tested it in a silent room and outside, but the result is very bad...

 

Is my GoPro damaged or is this normal?

Is there a way to fix this without buying an external microphone? (havent found a solution on the web)    :( 

 

Here you can see what I mean (this is the original output that I get):

 

https://www.youtube.com/watch?v=YQ1DBXUwUHI

 

I  would  compare the clips, and have Jeff do the same. and then   a real reply can be made


 

Auto sound is used and that is exactly ALL gopro camera's Please do answer with a video @jefft

GoPro Community Manager
Posts: 5,861

Re: GoPro Hero 5 Black - Static Noise - Sound

OK... 

 

 

 

Adventurer
Posts: 9,927

Re: GoPro Hero 5 Black - Static Noise - Sound

@jefft you need to tell us your audio if it is Auto, stereo or wind. b/c you got an issue as well,  Issue is  fades in and out in the Middle.

 

thank you what  we're about @nicebeach38646  trying to be real helpful.  @jefft  he is a busy man trying his best to help all of us out, but this is how today  we should be helping  showing people the issue then typing as well

 

FISH

 

Cudd's to all

GoPro Community Manager
Posts: 5,861

Re: GoPro Hero 5 Black - Static Noise - Sound

Mine is on Auto. The sound you hear on my video (which I doubt anyone can hear unless they ping their playback audio to max - which I suspect you don't do normally when watching a video) is the air vent in the room. The camera is trying to isolate that noise, but it's still a sound, so it's going to be recorded.

 

If you want a completely silent audio track, you'll need to record in a completely silent space.

GoPro Community Manager
Posts: 5,861

Re: GoPro Hero 5 Black - Static Noise - Sound

Quick demo of what I'm referring to about background sound that your GoPro is going to pick up in otherwise very quiet settings. I shot the video below this morning.

 

 

In the first 10 seconds, the camera is out in the open and if you max out your volume you can hear the camera searching for a sound to record - the HVAC in my house in this case.

 

Then, I isolate the camera by wrapping it in towels, which are great noise dampeners. The background "static" (the ambient room noise) goes away until I unwrap the camera again. Here's a waveform of the audio from this clip...

 

Screen Shot 2017-04-13 at 8.59.53 AM.png

 

The camera is going to be looking for audio to record. If the only sound available is background noise (like HVAC noise), the camera will likely pick it up. If you want perfectly clean audio, the room you're in has to have perfectly clean audio first.

 

Hope this helps.

 

Jeff

Adventurer
Posts: 9,927

Re: GoPro Hero 5 Black - Static Noise - Sound

[ Edited ]

 great you did not say get a promic and a rode video Micro that kills  gopro mics menaing blows them away with quality.

 

 

This is  Quality sound  while a shot gun is to be used  near and not far.