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Tourist
Posts: 2

GoPro Hero 5 Black Overheating and Not turning on

I am currently on holiday in Hawaii and was snorkelling today when my GoPro said that it was too hot and shut down.

Once home and it had cooled down, we removed the battery, have tried charging it, removed the SD card and it still won't turn on.

Any advice as we really need it over the next few days?

Thankyou!
Adventurer
Posts: 10,622

Re: GoPro Hero 5 Black Overheating and Not turning on

Sorry to hear your having issues on your vacation. Do you have access to a computer, and do you have a USB or SD adapter for the card? Most cases of overheating are due to using a SD card that is not capable or has corrupt data segments, AND/OR the camera needing to have a manual firmware update. What SD card are you using?

If you have a card from this list, https://gopro.com/help/articles/Block/microSD-Card-Considerations
try reformatting it in a computer and downloading the manual update to the computer and then extracting and putting the Update folder (not update.zip) on it. Put the SD card back into the camera. When you do you might see a red light flash briefly. If the update doesn't start automatically, press the side power (mode) button. Hopefully this gets the camera working again.

If the card isn't from that list, you should try getting one and do the manual update with it.

I'm concerned that maybe the battery fried. Does the red light come on when you charge it? Try taking out the battery and SD and then replacing only the battery. Hold down the shutter button and keep it down while you press the side power button and see if the camera powers up. Release the shutter only after it has completed powering up.

If you aren't seeing the red charge light, you may need a new battery. There are Best Buys in Hawaii so maybe you can get a new battery there. If a new battery doesn't work you can return it for your money back.

Good luck! I hope you don't end up missing out on capturing too many moments of your trip.
Adventurer
Posts: 8,647

Re: GoPro Hero 5 Black Overheating and Not turning on


@epicdusk16 wrote:
I am currently on holiday in Hawaii and was snorkelling today when my GoPro said that it was too hot and shut down.

Once home and it had cooled down, we removed the battery, have tried charging it, removed the SD card and it still won't turn on.

Any advice as we really need it over the next few days?

Thankyou!

@epicdusk16  the gopro uses the latestchip that creates a lot of heat when using a higher resolution, the sd card will hold hte camera back recording,  writing to the camera, that forces the heat, the card does not generate heat.  What you may need to do is   remove battery, then hold hte Mode button down  fora good  ten secs, if  that did not wor, then  on/off  first then the shutter for ten secs.  .  The camera has a safety feature and    not like the Smartphone (Iphones) will shut down when the sun  or heat is forced on, and when you cool it it will turn right back on automatically, gopro is like manually.

 

good luck   and hope you get thisresolved in a few minutes that days later. 

Tourist
Posts: 3

Re: GoPro Hero 5 Black Overheating and Not turning on

I have the same problem! I was snorkelling in bora bora and the camara said that the SD was full and then turned off itself... when it got to the hotel i tried to recharge it but it overheated and never turned on again. What can i do?? Any suggestions, i did what you said in the post but it didnt work...I really need my camara, thanks
Sightseer
Posts: 1

Re: GoPro Hero 5 Black Overheating and Not turning on

This same thing happened to me. I have taken out the batter and SIM card, held the Mode button, and tried plugging the camera into my computer. The last video I took did not save (when the overheating happened), and my computer is not able to recognize the GoPro at all. When I plug my camera in, no light turns on and it doesn't seem to hold a charge. What can I do?
Sightseer
Posts: 1

Re: GoPro Hero 5 Black Overheating and Not turning on

I'm sorry to hear about your grief with the overheating GoPro Hero 5.

I have experienced exactly the same problem with the GoPro Hero 4 with the Hero 4 overheating within 5 minutes of turning it on, I take 1 photo (not video) the battery heats up & the camera becomes unresponsive ... can't even shut it down. I pull out the battery, put a new one in & same thing .... battery overheats, camera becomes unresponsive, repeat!

There's a mountain of complaints on this same issue with Hero 4 online. I'm yet to hear any official response from GoPro as to how to rectify the issue. You would assume that GoPro would fix this well known issue in the GoPro Hero 5. I luv the footage that you can get from a GoPro & I was considering upgrading to a Hero 5 but I won't be doing so.

I hope that you are able to find a way to get your Hero 5 to work on your holiday. Best of luck!  

Tourist
Posts: 3

Re: GoPro Hero 5 Black Overheating and Not turning on

Wo I can't believe it - exactly the issue we have with brand new Hero 6! Just received the camera days ago, and tried to record few videos, at 1080 x60 fps  (nothing fancy! lol, I recorded for a lightweight video to upload to facebook so didn't need any 4k at that moment), it is overheating within like 5 minutes of regular use (20c-25c outdoor) and freezes doesn't respond to button press.

 

I think we'll return it. My only concern is, my wife bought it online here, instead of a local shop (I told her it's a big mistake, because she paid tax anyway, and the overall price resulted higher than in local shop!).

 

Do you think I will be able to replace it or get a refund?  I'm confident it's a malfunction, I had a phone overheating, and it means usually a short circuit on the schema, the device will die after short time. Such a bad luck :( .

Highlighted
GoPro
Posts: 3,924

Re: GoPro Hero 5 Black Overheating and Not turning on

Hi @dmitrys7388,

 

Please check my reply on another thread you posted on!

 

https://community.gopro.com/t5/Cameras/GoPro-hero-6-overheating-and-not-turning-on/m-p/68336/highlig...

 

Let us know how it goes.

 

Best,

Ryan