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Sightseer
Posts: 3
Accepted Solution

GoPro Hero 5 Black Not Update

My device gives a mistake like this " There was an issue transferring file to go pro" . I did everything i need to do.

I try to update manually but I cant register my camera.

Can you help me thank you.


Accepted Solutions
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GoPro
Posts: 5,856

Re: GoPro Hero 5 Black Not Update

 

Hi @barashken

 

Just try to reformat your SD card and plug it in again to your computer. 

 

Quik should be able to detect your camera. 

 

 

-Jay 

View solution in original post


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Adventurer
Posts: 11,670

Re: GoPro Hero 5 Black Not Update

call gopro or chat and see if they can help you.. are you correctly putting in the digits to the right  page and all?

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GoPro
Posts: 12,830

Re: GoPro Hero 5 Black Not Update

 

Hi @barashken

 

What error message are di you get when you tried the manual update?

What SD card are you using?

Kindly run a manual software update via this link.

Instructions are listed once you get past the serial number and update page.

**It's best to format the card first before proceeding.

 

If the update is still not prompted after inserting the SD card in your camera, please get in touch with our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

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Sightseer
Posts: 3

Re: GoPro Hero 5 Black Not Update

[ Edited ]

Thank you, I solved the problem.

But now , Quik in my computer dont recognize the camera, I cant import the files from the camera to my computer. What I need to do?

Highlighted
GoPro
Posts: 5,856

Re: GoPro Hero 5 Black Not Update

 

Hi @barashken

 

Just try to reformat your SD card and plug it in again to your computer. 

 

Quik should be able to detect your camera. 

 

 

-Jay 

Highlighted
Sightseer
Posts: 3

Re: GoPro Hero 5 Black Not Update

Thank you very much! I do it and its recognize now.
Highlighted
GoPro
Posts: 5,856

Re: GoPro Hero 5 Black Not Update

 

Glad to know that @barashken!

 

Feel free to get back to us if you need more help. 

 

 

Regards,

-Jay