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Tourist
Posts: 5

GoPro Hero 5 Black - LCD screen shows image, but unable to use touchscreen

Hi, LCD screen shows image, but unable to use touchscreen. I have updated, but still have the same issue. Please assist

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Nomad
Posts: 3,801

Re: GoPro Hero 5 Black - LCD screen shows image, but unable to use touchscreen

Did you remove the plastic film covering the touch screen?

 

Also make sure you are turning on the camera using the power button on the side of the camera (also known as the mode button) and not the button on the top of the camera (also known as the shutter button).  If you use the button on the top of the camera, this will activate Quick Capture mode.  This will start the camera recording immediatly but you won't be able to to use the touch screen.

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Tourist
Posts: 5

Re: GoPro Hero 5 Black - LCD screen shows image, but unable to use touchscreen

Thanks @irishmanpdx

I’ve had the GoPro for a number of years, so no plastic film.

I’ve tried your suggestion, still doesn’t allow me to use the touch screen feature. I scroll from the edges onwards and nothing

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GoPro
Posts: 8,570

Re: GoPro Hero 5 Black - LCD screen shows image, but unable to use touchscreen

Hello @charlg10. I'd like to gather a few more details to help isolate the issue. Could you please share with us a photo or video recording showing the issue with your HERO5 Black camera? Thanks!

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Tourist
Posts: 5

Re: GoPro Hero 5 Black - LCD screen shows image, but unable to use touchscreen

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Tourist
Posts: 5

Re: GoPro Hero 5 Black - LCD screen shows image, but unable to use touchscreen

Have a look at the link:

 

https://photos.app.goo.gl/aMJ8GSRG2o6zZnMH8

 

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GoPro
Posts: 8,570

Re: GoPro Hero 5 Black - LCD screen shows image, but unable to use touchscreen

@charlg10, thanks for posting back with the video. Please contact our Support Team and let them know about the troubleshooting steps already taken. They'll be able to assist you further in the next process. Kindly share with them the link to your sample footage as well. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Tourist
Posts: 5

Re: GoPro Hero 5 Black - LCD screen shows image, but unable to use touchscreen

Thanks for your help, i will have a chat to them and see if they can assist.