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Tourist
Posts: 2
Accepted Solution

GoPro Hero 5 6 7 battery issues

Hi guys! I believe this issue already existed and I'm sorry for having to repeat it again. I have a GoPro hero 7 6 5 battery, and after receiving it's 2nd charge cycle. I've noticed a small bump in the centre as if the battery begins to swell up. It's not that obvious visually. But definitely can feel it! Is this normal or isactually considered as a swelling battery?

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GoPro
Posts: 16,005

Re: GoPro Hero 5 6 7 battery issues

Hello, @danielsia. It would be best to get in touch with Support for further troubleshooting. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 
 

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GoPro
Posts: 9,742

Re: GoPro Hero 5 6 7 battery issues

Hello @danielsia. What's the cable and wall plug charger used to charge the camera?

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Tourist
Posts: 2

Re: GoPro Hero 5 6 7 battery issues

I'm actually using gopro Hero 8 to charge the battery. Using the cable provided by gopro and old generation iPad charger brick.

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GoPro
Posts: 16,005

Re: GoPro Hero 5 6 7 battery issues

Hello, @danielsia. It would be best to get in touch with Support for further troubleshooting. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.