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Tourist
Posts: 2
Accepted Solution

GoPro Hero 4 not charge\work on battery

Hello! 

Sorry for my Google Tranlste style.

 

There was a sudden problem with the camera.

Excellent work with the original battery, but once showed that the battery is discharged. it was mounted on a helmet in an open frame.

I switched on the external power through the USB (powerbank), and continued to shoot, hoping that it would be charged.

When I finished shooting, I turned off the external power, found that the camera was not fully charged. Showing empty battery.

 

Put in the hotel to charge for a couple of hours.
The charging LED light up, everything is fine.

Then I turn on the camera again and the battery is empty again.

 

I thought that the battery died. I took from a friend the original batteries, put it - the same problem. And with charging, and with work.

Manual flashing is not possible due to a low battery message.

 

Of course, I carried out a hard reset, left the camera without battery for a day, replaced the charger cable, charged the batteries in the external charger - all the same.

The camera did not dive into water, did not hit, did not break. But it does not work. Only from external power supply via USB. Everything is fine there.


Accepted Solutions
GoPro Community Manager
Posts: 5,852

Re: GoPro Hero 4 not charge\work on battery

This could be an issue with the battery and/or the SD card if the battery is not holding a charge or is losing power quickly. Our team at https://gopro.com/help/PKBContactus can help with this issue.

 

Thanks,

Jeff

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All Replies
Tourist
Posts: 2

Re: GoPro Hero 4 not charge\work on battery

anybody?

GoPro Community Manager
Posts: 5,852

Re: GoPro Hero 4 not charge\work on battery

This could be an issue with the battery and/or the SD card if the battery is not holding a charge or is losing power quickly. Our team at https://gopro.com/help/PKBContactus can help with this issue.

 

Thanks,

Jeff