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Sightseer
Posts: 2
Accepted Solution

GoPro Hero 4 WiFi dead?

Hello,

Tried to connect my GoPro today after putting in a new memory card. It seems to not want to connect over WiFi. I tried to re-add the GoPro in the app on iOS 11 but it errors out after the Bluetooth connection is made, when trying to send the new camera name and password. Steps I’ve tried:

- forgetting Bluetooth connection (this fixed the error when initially trying to connect, but then errors when trying to send the new camera name and password to the cam)
- resetting WiFi option in GoPro camera
- deleting the camera in GoPro app
- reinstalling iOS app
- hard reset of iPhone
- power cycle GoPro cam, including removing battery
- using memory card that it previously worked with
- reformatting memory card
- resetting entire GoPro cam

Not sure how to attach images of the error screen, but it’s at the screen when the app asks for the new camera name and password. The error is “an error occurred when trying to save these settings. Please try again.”

Accepted Solutions
GoPro
Posts: 10,125

Re: GoPro Hero 4 WiFi dead?

 

Hi @ronniepro299

 

I am really sorry to hear about what happened. This is not the kind of experience we want you to have.

 

That being said, we would like to assist you on this matter. Please reach us out via phone or chat to get the issue checked further. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

View solution in original post


All Replies
Sightseer
Posts: 2

Re: GoPro Hero 4 WiFi dead?

Sorry, forgot to mention. GoPro cam is on v05.00. Phone is iOS 11.2.6
Highlighted
GoPro
Posts: 8,150

Re: GoPro Hero 4 WiFi dead?

Hello @christiad7

 

Thank you for going through the recommended steps to fix the issue, and for making sure that the phone and camera are both updated with their latest firmware version. It seems that you have already exhausted all the troubleshooting steps that could be done. This issue is something that our team is aware of and there may be a fix coming in April. Please watch out for updates. Thank you for your patience. 

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: GoPro Hero 4 WiFi dead?

I have the same issue, it’s either gopro won’t pair to the app saying that there’s an issue with the device or I get to the final step of naming my device and setting a password but then would give me a message that there seems to be an issue. I am honestly losing my patience now, this is so stupid.
I’ve exhausted all my options and troubleshooting. This problem actually ruines my recent vacation. I did not get any good videos at all cause I can’t see anything or change the setting of my gopro

This is a Hero 4 Silver.
GoPro
Posts: 10,125

Re: GoPro Hero 4 WiFi dead?

 

Hi @ronniepro299

 

I am really sorry to hear about what happened. This is not the kind of experience we want you to have.

 

That being said, we would like to assist you on this matter. Please reach us out via phone or chat to get the issue checked further. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ