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03-24-2018 07:13 PM
GoPro Hero 4 WiFi dead?
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Tried to connect my GoPro today after putting in a new memory card. It seems to not want to connect over WiFi. I tried to re-add the GoPro in the app on iOS 11 but it errors out after the Bluetooth connection is made, when trying to send the new camera name and password. Steps I’ve tried:
- forgetting Bluetooth connection (this fixed the error when initially trying to connect, but then errors when trying to send the new camera name and password to the cam)
- resetting WiFi option in GoPro camera
- deleting the camera in GoPro app
- reinstalling iOS app
- hard reset of iPhone
- power cycle GoPro cam, including removing battery
- using memory card that it previously worked with
- reformatting memory card
- resetting entire GoPro cam
Not sure how to attach images of the error screen, but it’s at the screen when the app asks for the new camera name and password. The error is “an error occurred when trying to save these settings. Please try again.”
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04-03-2018 05:27 PM
Re: GoPro Hero 4 WiFi dead?
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I am really sorry to hear about what happened. This is not the kind of experience we want you to have.
That being said, we would like to assist you on this matter. Please reach us out via phone or chat to get the issue checked further. https://gopro.com/help/ContactUs
Thanks!
EJ
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03-24-2018 07:19 PM
Re: GoPro Hero 4 WiFi dead?
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03-26-2018 10:55 AM
Re: GoPro Hero 4 WiFi dead?
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Hello @christiad7,
Thank you for going through the recommended steps to fix the issue, and for making sure that the phone and camera are both updated with their latest firmware version. It seems that you have already exhausted all the troubleshooting steps that could be done. This issue is something that our team is aware of and there may be a fix coming in April. Please watch out for updates. Thank you for your patience.
Best regards,
Marius
04-02-2018 10:48 PM
Re: GoPro Hero 4 WiFi dead?
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I’ve exhausted all my options and troubleshooting. This problem actually ruines my recent vacation. I did not get any good videos at all cause I can’t see anything or change the setting of my gopro
This is a Hero 4 Silver.
04-03-2018 05:27 PM
Re: GoPro Hero 4 WiFi dead?
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I am really sorry to hear about what happened. This is not the kind of experience we want you to have.
That being said, we would like to assist you on this matter. Please reach us out via phone or chat to get the issue checked further. https://gopro.com/help/ContactUs
Thanks!
EJ