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Sightseer
Posts: 1

GoPro Hero 4 Silver heating issue

[ Edited ]

Hi,

 

Yesterday I charged my GoPro as usual and after 2 hours, it was very very hot.

 

Now here it the situation :

 

- the camera does not work any more

- as soon as I connect the USB cable to the camera, it becomes immediately very hot, even if the battery and SD card are not in the camera

- when I connect the USB cable to the camera without the battery and SD card, the Hero 4 text appears one time and disappear on the front screen

- if the battery is in the camera, it also becomes quickly very hot

- I’ve already followed and tested the following instructions without any success: https://community.gopro.com/t5/Cameras/GoPro-hero-6-overheating-and-not-turning-on/m-p/68336/highlig...

 

As my GoPro was a gift for my birthday, I do not have any warranty but I almost never used this camera (at all, I’ve recorded less than 10 hours with it)! Reading all the stories about my problem (https://community.gopro.com/t5/Cameras/GoPro-Hero-5-Black-Overheating-and-Not-turning-on/td-p/46917), this issue seems to be well known, even on the latest products.

 

I would appreciate a reparation. Otherwise my confidence in GoPro is lost. I could not buy the latest model after reading that this issue is still here and frequent among users.

 

Kind regards.

Highlighted
GoPro
Posts: 6,097

Re: GoPro Hero 4 Silver heating issue

 

Hi @greenbluff688,

 

it would be best to contact GoPro Customer Support. 

 

They need to check that so that they can provide resolution. 

 

Contact them via phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay